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Open nowPosted yesterday

Senior Program Manager, Flex Capacity, Amazon Flex

Amazon / AWS21,399 open roles

Where
Tokyo, JPN
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Your applicationOpen nowSenior Program Manager, Flex Capacity, Amazon FlexAmazon / AWS · Tokyo, JPN

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Amazon / AWS postings stay open a median of 23 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

Amazon / AWS median: 23 days open

The posting

At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online. At Amazon Transportation, we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service (Amazon Flex), individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed program manager.

We are seeking a Sr. Program Manager in Japan to help establish Amazon Transportation’s last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Transportation world. Internally, this leader will work directly with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program. This position will be responsible for volume planning, both short-term and long-term, for Amazon Flex.

The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. An extreme bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.

More Information ・Department: Last Mile(AMZL) ・Job:Program / Project Management ・Location:Tokyo Office

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Amazonはお客様がオンラインで購入したいと思う全ての商品を見つけることができる、地球で最も顧客中心の企業になるべく努めています。Amazon Logistics（AMZL）部門ではお客様へ商品をお届けするために、デリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで、世界規模のラストマイルオペレーションを構築しようとしています。この新しいラストマイルサービスを用いてAmazonの荷物を配達することで、誰もが個人でビジネスを始めることができるようになります。Amazon Flexは、プログラムへの登録、配達スケジュールの管理、地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられています。Amazon Flexのテクノロジーは革新に満ち、伝統的な手法へ挑戦し、ラストマイル業界そのものを変化させる可能性を秘めています。

私たちはAmazon Flexを日本のAMZL全体へ拡大するために、スピード感のある革新的な組織を日本で構築している最中です。Amazonは経験、情熱、行動力、分析力、革新、責任感、そして何よりも重要な顧客中心の考え方を持ったSr. Program Manager（Sr. PM）を募集しています。

日本におけるPMは、Amazon Flexがマーケットのサービスプロバイダーとしての地位を確立するために尽力することを期待されています。そのためにPMは、Amazon Flexの採用率向上、サービス効率改善のために必要となるデリバリーパートナーのネットワーク構築を行います。我々のプログラムに対するより良い顧客体験を実現するために、PMはラストマイルの配達を行うデリバリーステーション及びテクノロジー、トランスポーテ―ション、オペレーション、カスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みます。このポジションは、短期および長期でのAmazon Flexの物量計画に責任を持ちます。

自立の精神に富み、サービスの発展に情熱を発揮し、高度な分析力を誇り、細部への注意を怠らず、優れた対人およびコミュニケーションスキルを持ち、自律的に働くことを喜びと感じるような方は、素早く変化する環境での成長・革新をもたらす必要があるこのポジションへの理想的な応募者といえます。優れたBias for Actionはこの職務への必須要素であり、応募者は確かなる成果を生み出した実績を持っていなければなりません。

Amazon は男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。 https://www.amazon.jobs/en/disability/jp

Key job responsibilities •Make weekly and monthly plan of Amazon Flex’s volume based on data from multiple sources in partnership with Marketing and Operations •Ensure a best-in-class customer experience by maximizing and securing Amazon Flex’s volume through proper capacity planning •Support a best-in-class delivery partner experience, including availability of offers •Analyze key metrics such as capacity planning accuracy and implement initiatives to drive improvements including new technology developments •Optimize and standardize the delivery capacity planning process •Create strategy and take actions to develop the delivery capacity with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR, and Operations •Lead and coordinate large, complicated projects with multiple stakeholders

•マーケティングやオペレーションと協業し、データに基づき、週次および月次のAmazon Flexの配達物量のプランを策定します •適切な配送キャパシティ計画を通じ、より多くの安定的な物量を担保することで、Amazonのカスタマー満足度を向上させます •デリバリーパートナーのオファー数を担保し、デリバリーパートナーの満足度を向上させます •物量計画の精度等の主要な指標を分析し、新規テクノロジーの導入などを通じて改善を実施します •物量計画のプロセス最適化および標準化を実施します •プロダクト、テクノロジー、マーケティング、配送、法務、PR及びオペレーションなど複数部署と協業し、配送キャパシティ拡大の戦略立案および改善を主導します •複数部署が関わる大規模かつ複雑なプログラムを主導します

- 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Business level of speaking English

- 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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