The posting
Helis is Amazon's attribute-based authorization platform, part of Identity and Access Management. Thousands of Amazon services use Helis to author access policies, evaluate authorization decisions, and resolve the attributes those decisions depend on. As adoption grows through company-wide security programs, so does the operational load on the team. We are looking for a Systems Development Engineer who wants to own that load and engineer it away.
You will sit between our customers and our engineers. Service teams across Amazon come to Helis to onboard, integrate, and get unblocked, and you will be their first point of contact. You will troubleshoot integration and authorization issues in systems you did not write, resolve routine requests, and hand code-level defects to the owning engineers with a clear reproduction and analysis. Then you will turn what you learn into durable mechanisms: runbooks, operational dashboards, AI agent skills for our support assistant, and automation that resolves routine requests end to end. We measure your success by how much recurring work you eliminate, not by how many tickets you close.
This role is a good fit for an early-career engineer who likes debugging, enjoys helping other engineers, and wants to build tools with real users from day one. You do not need prior authorization or security experience; you will learn it here, with mentorship from senior engineers on the team.
Key job responsibilities - Act as first-line technical support for Helis customers in chat and the ticket queue, covering onboarding, integration, security-program, and routine requests. - Troubleshoot issues across policy evaluation, attribute resolution, connectivity, and client libraries, and escalate defects to the owning team with a reproduction and initial analysis. - Build and extend AI agent skills that answer recurring customer questions and resolve routine requests. - Automate routine ticket workflows, such as service limit increases and access requests, end to end with human approval. - Build and maintain operational dashboards for ticket volume, age, SLA, and deflection. - Write and maintain runbooks for recurring issues and new programs. - Participate in weekly operational reviews and contribute to post-incident analyses.
About the team Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
- Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience (non-internship) in professional software development, or experience programming with at least one software programming language - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, Rust
- Experience with Bash, Python, Rust, or Java - Bachelor's degree in computer science, engineering, mathematics or equivalent - Experience effectively communicating complex concepts through written and verbal communication - Experience with AWS services - Experience mentoring an engineering community on complex technical issues - Experience in deploying identity and access management systems, or experience in web security
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
