The posting
Job Description
You Lead the Way. We've Got Your Back.
At American Express, our culture is built on a history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of Team Amex, you'll have the opportunity to contribute to meaningful work, collaborate with talented colleagues, and help deliver exceptional customer experiences.
Associate Product Manager – TLS Data & Personalization
As an Associate Product Manager within Travel & Lifestyle Services (TLS), you will help drive data and personalization capabilities across digital and agent servicing channels to deliver seamless, relevant, and connected Card Member experiences throughout the travel journey.
You will partner closely with Engineering, Product Management, Analytics, and cross-functional business teams to define product requirements, prioritize capabilities, and deliver scalable, data-driven personalization solutions.
This role provides an opportunity to shape how customer insights, data, and technology come together to enable more contextual, proactive, and personalized travel experiences while supporting business objectives and operational efficiency.
Responsibilities
Key Responsibilities
- Product Strategy & Roadmap: Support the development and execution of the data and personalization product roadmap, aligning priorities with TLS business objectives and Card Member needs.
- Data & Personalization Capabilities: Help define and deliver capabilities that leverage Card Member data, preferences, behavioral insights, and travel context to enable relevant experiences across digital and agent servicing channels.
- Product Requirements & Delivery: Partner with Engineering and cross-functional product teams to translate business needs into detailed product requirements, user stories, and acceptance criteria.
- Cross-Channel Experience: Collaborate with digital and servicing teams to enable consistent, connected, and personalized experiences across Card Member touchpoints.
- Prioritization & Execution: Manage product backlogs, evaluate feature priorities, identify dependencies, and support delivery through Agile development processes.
- Data-Driven Decision Making: Leverage product analytics, customer insights, and performance metrics to identify opportunities, evaluate effectiveness, and inform product enhancements.
- Stakeholder Collaboration: Build strong relationships with Engineering, Analytics, Data, Design, Risk, Compliance, and business stakeholders to align on requirements, timelines, and expected outcomes.
- Product Performance & Optimization: Define and track KPIs related to personalization effectiveness, customer engagement, adoption, and servicing efficiency to support continuous improvement.
- Risk & Data Governance: Partner with appropriate teams to ensure personalization capabilities align with applicable data privacy, security, governance, and regulatory requirements.
Qualifications
Minimum Qualifications
- Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent experience.
- Experience in product management, business analysis, technology delivery, or a related discipline, ideally in travel domain.
- Understanding of Agile product development methodologies and product lifecycle management.
- Understanding of Big data, Data pipeline, ETL/ELT processes
- Understanding of Cloud Platforms (GCP, (Big Table, Lumi, Big Query, Vertex All)
- Strong analytical and problem-solving skills with the ability to translate complex business needs into actionable requirements.
- Excellent communication and stakeholder management skills.
- Ability to collaborate effectively with Engineering and cross-functional teams.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated customer-first mindset and interest in leveraging data and technology to improve customer experiences.
Preferred Qualifications
- Experience with data-driven products, personalization platforms, or customer experience technologies.
- Understanding of customer data platforms, APIs, data integration, or real-time decisioning capabilities.
- Familiarity with digital servicing experiences, agent-facing applications, or omnichannel customer journeys.
- Familiarity with ML concepts, ML Studio, Copilot, github, elastic search Experience with product management tools such as Jira and Confluence.
- Familiarity with SQL, product analytics, experimentation, or performance measurement.
- Experience in travel domain.
- Understanding of responsible data usage, privacy principles, and enterprise data governance.
- What Success Looks Like
- Delivery of scalable personalization capabilities aligned with TLS priorities.
- Improved relevance and consistency of Card Member experiences across digital and agent servicing channels.
- Effective collaboration with Engineering and cross-functional product teams.
- Clear, prioritized product requirements and successful execution of roadmap initiatives.
- Measurable improvements in personalization adoption, customer engagement, and servicing effectiveness.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
