The posting
Job Description
B35 Senior Manager – Global Commercial Services | Conduct & Compliance Risk Monitoring
American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and supports business owners and companies with products and services to help them run and grow their businesses.
Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements. GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of the business and meeting its objectives
GCS Conduct & Compliance Risk Monitoring is looking for a Senior Manager (B35 Tier 2) focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The incumbent will be, in partnership with American Express Technology (AET), applying Natural Language Processing (NLP) and Gen AI (LLM) to a transformative model built to automate the current Regulatory Business Self-Testing around Business Conduct and compliance risk monitoring for GCS.
Shift Time : 11:30 AM - 9:00 PM
Responsibilities
Purpose of the Role
Reporting into Director ( Band 40 ) - GCS Control Management - India, this Senior Manager ( Band 35) position will lead the transformation of Conduct and Compliance Risk Monitoring for GCS Customer-Facing Colleagues by scaling automated monitoring through NLP and Gen AI. The role will translate regulatory and policy requirements into accurate, sustainable and well-governed monitoring capabilities that strengthen the first line of defense, expand risk coverage and enable earlier identification of potential conduct and compliance risks. Working across GCS, Control Management and AET, the Senior Manager will drive end-to-end delivery and continuous improvement of automation while maintaining rigorous quality, model and control governance standards and generating actionable insights for business leaders.
Responsibilities -
- Develop a deep understanding of Global Commercial Services products and all applicable laws, regulations and AXP policies
- Collaborate closely with the various stakeholders for the deliverables around automation (includes working with AET to develop and improve the automated prompts/algorithms)
- Partner and support key project deliverables to Automate Conduct & Compliance Risk monitoring in partnership with American Express Technology (AET), applying Natural Language Processing (NLP) and Gen AI (LLM)
- Build business level procedural documents to support the design of automated preventive, predictive, and detective controls - as well as their implementation
- Analyze data to produce actionable insights, enabling data-driven decisions
- Deliver periodic and ad hoc reporting against key business testing and monitoring to support management’s awareness and response to control improvements
- Serve as subject matter expert (SME) for Conduct and Compliance Risk Monitoring automation and for any reviews / audits related to Business Conduct Program.
- Manage the end-to-end Conduct and Compliance Risk Monitoring automation process which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customised training based on identified needs
- Ensure compliance to Control Management, Model Risk Management Governance and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and automation
- Build a strong and effective team to support delivery. Identify and attract strong talent to the team, drive engagement and maintain high morale
- Build a culture of innovation and continuous improvement and collaboration in the team
Qualifications
Minimum Qualifications :
- Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests
- 8+ years of leadership experience in Control Management, Operations or Compliance related roles.
- Tenured People leader (in direct capacity)
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners
- Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
- Should be self-motivated and able to thrive in an environment with ad hoc requests and shifts in direction. · Excellent project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Preferred Qualifications: ·
- Bachelor’s degree in Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications in Risk Mgmt are advantageous
- Experience in at least one of the following: Business Conduct Program,Monitoring activities and or Automation of Monitoring activities Providing identification of operational risks throughout business processes and systems Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing Communicating and ensuring understanding and adherence to operational risk procedures and standards Manage the operational risk exam management processes
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
