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Open nowPosted yesterday

Swedish & English Speaker - Customer Care Professional

American Express322 open roles

Where
Madrid, Spain
Work mode
Hybrid
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Your applicationOpen nowSwedish & English Speaker - Customer Care ProfessionalAmerican Express · Madrid, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on American Express's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. American Express postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted yesterday

American Express median: 13 days open

The posting

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Join our fantastic team for Swedish Merchant team. Based in Hybrid environment 40 hours per week between Monday to Friday.

Responsibilities

  • Your role is to provide excellent levels of service to American Express’ Swedish speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
  • As a fluent Swedish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
  • Own issues to the point of resolution
  • Offer Merchant customers unique solutions
  • Managing a workflow in line with departmental and individual goals and to departmental quality standards

Qualifications

We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills

  • Fluent Language for Swedish, written and spoken & English is also required.
  • Passionate about providing excellent customer service
  • Computer literate to an intermediate level
  • Organised, diligent, with attentive listening skills.
  • Fast paced environment of variety of day-to-day workloads.
  • We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
  • A problem-solving mindset.
  • You will have previous Customer Service experience, either face to face or over the phone

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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