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Open nowPosted 13 days ago

AFIBL Life DCS Customer Service Representative

American Fidelity56 open roles

Where
Oklahoma City, Oklahoma
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Your applicationOpen nowAFIBL Life DCS Customer Service RepresentativeAmerican Fidelity · Oklahoma City, Oklahoma

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on American Fidelity's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. American Fidelity postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 13 days ago

American Fidelity median: 24 days open

The posting

‎

  • Review, process and respond in a timely manner to moderate to complex inquiries, covering a large variety of life insurance products and annuities, from internal and external Customers, including individual policy holders, Department of Human Services, etc., utilizing multi-channel communications, superb verbal and written communication skills, good judgment and analytical skills for research and resolution, specific attention to detail, accuracy, and timely handling in accordance with the business units operating practices, administrative procedures, applicable regulatory and insurance laws, and demonstrates a proactive approach for problem solving and resolution.
  • Handles moderate to complex work assignments, working independently with minimal guidance and effectively under pressure in a fast paced environment, determines accurate application of existing processes and procedures, and able to multi-task and switch back and forth from work flow task assignments to phone calls. Utilizes experience and expertise in specific processing areas in order to handle assigned work tasks within established turnaround times, ensures Customer data is handled securely and confidential while meeting or exceeding the Customers' needs in a timely and effective manner.
  • Accurately and concisely documents Customer inquiries, including escalated Customer inquiries, and actions taken within the appropriate administration systems. Acts as a resource for less experienced Colleagues by providing guidance to team members and/or other fellow company Colleagues in specific areas of expertise; willingly steps in to provide leadership and accurate information while exhibiting a positive, professional attitude centered around mutual Colleague and Customer respect. Attends training and serves as a team member on LEAN teams and special project teams when requested.

Requirements & Technical Skills

  • Excellent Customer Service and listening skills
  • Good communication and telephone skills
  • Advanced keyboard skills
  • Strong math skills
  • Strong judgment, analytical, and problem solving skills
  • Advanced communication skills
  • Strong business writing skills
  • Advanced interpersonal skills
  • Advanced coordination and collaboration skills
  • Exceptional professional attire and demeanor
  • Strong Windows-based software knowledge
  • Advanced ability to work in a high volume, quick paced production environment with ability to self motivate and work independently
  • Known and demonstrated ability to be prompt and accurate with work product
  • Strong ability to adapt to change and demonstrated openness to change
  • Leadership ability to include demonstrated ability to prioritize work and multi-task between written/physical inquiries and phone calls and achieve stated goals
  • May require knowledge of accounting transactions such as debits, credits, and balance sheets
  • May require proven bilingual skills (verbal and/or written communications)

Education & Certifications

  • High school education or General education degree (GED)
  • 3 years up to five years

‎

#AFC

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  1. A CV for this posting

    Written against American Fidelity's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on American Fidelity's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    American Fidelity's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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