The posting
The Project Manager is responsible for managing the customer relationship during implementations and upgrades, ensuring a high degree of customer satisfaction. Reporting to the Director, Professional Services, the Project Manager will collaborate with stakeholders and internal teams to deliver projects on schedule and within the budget while meeting scope requirements. The role is directly accountable for project outcomes across the full implementation lifecycle, from discovery and requirements gathering through configuration, testing, training, go-live, and post-implementation stabilization.
Day-to-day, the Project Manager manages project plans, risk registers, and financial tracking across multiple concurrent engagements. They will possess excellent communication skills and proven problem-solving skills, collaborating closely with software consultants, clinical subject matter experts, technical integration teams, and client project sponsors to drive milestone achievement and resolve cross-functional dependencies. The Project Manager also contributes to the continuous improvement of CKG implementation methodology, playbooks, and delivery standards.
Key Responsibilities
1. Project Scope & Delivery Management
- Manage the scope of the project and changes to the project deliverables, while ensuring customer satisfaction and profitability.
- Explain implications of changes to project scope and priorities to client and management to ensure changes are understood and approved.
- Collaborate with stakeholders and internal teams to deliver projects on schedule and within the budget while meeting scope requirements.
- Drive all phases of the project lifecycle from initiation through go-live and post-implementation stabilization, ensuring adherence to CKG implementation methodology and quality standards.
2. Project Financial Management
- Manage project financials, including budget tracking, variance reporting, and resource cost allocation across concurrent engagements.
- Monitor project profitability against targets and flag budget risks to the Manager, Professional Services with recommended corrective actions.
- Prepare financial status summaries for inclusion in portfolio-level reporting to leadership.
3. Issue Resolution & Risk Management
- Proactively resolve project issues to mitigate delays and reduce the impact on project timelines.
- Maintain and actively manage project risk registers, ensuring all identified risks have documented mitigation strategies and assigned owners.
- Activate escalation protocols when critical project risks materialize, keeping leadership and client sponsors informed throughout.
4. Client Engagement & Stakeholder Management
- Serve as the primary point of contact for client project sponsors and stakeholders throughout the engagement lifecycle, ensuring a high degree of customer satisfaction.
- Facilitate requirements workshops, design reviews, and status meetings with client teams to ensure alignment on deliverables and expectations.
- Build and maintain strong client relationships that support successful adoption and long-term satisfaction with CKG solutions.
5. Reporting & Communication
- Provide updates to the management team and coworkers on customer/project status.
- Communicate complex technical concepts to non-technical stakeholders.
- Prepare and deliver regular project status reports to internal leadership and client stakeholders, including milestone tracking, budget variance, and risk summaries.
- Maintain comprehensive project documentation including meeting minutes, decision logs, lessons learned and go-live readiness assessments.
6. Cross-Functional Coordination & Team Leadership
- Lead cross-functional teams across software consulting, clinical configuration, technical integration, and quality assurance to drive milestone achievement and resolve dependencies.
- Coordinate the allocation of internal resources across concurrent projects, escalating blockers and resource conflicts to the Manager, Professional Services.
- Collaborate with Product Development, Quality Assurance, and Support teams to ensure seamless handoffs at go-live and post-implementation.
7. Process Improvement & Knowledge Management
- Identify repeatable patterns across engagements and codify them into reusable templates, checklists, and implementation accelerators.
- Contribute to the continuous improvement of CKG implementation methodology, playbooks, and delivery standards.
- Participate in post-implementation reviews to capture lessons learned and drive process refinement.
Qualifications Required
- Experience managing software development projects through all phases of the project life cycle.
- PMP, PRINCE2, or equivalent project management certification.
- Understanding of software development processes and methodologies.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Proven leadership abilities and experience in leading cross-functional teams.
- Excellent analytical skills to assess project progress and make data-driven decisions.
- Excellent written and verbal communication skills in English; proven problem-solving skills.
- Proficiency in project management tools (e.g., Jira, Confluence, Microsoft Project, Smartsheet, or equivalent).
- Able to attend customer meetings primarily in North America and potentially the UK & Ireland.
Preferred
- Bilingual proficiency (English and French) is an asset for Quebec-based client engagements
- Education in Business Administration or related field.
- Experience in healthcare technology, electronic health records (EHR), or medical device software environments.
- Experience managing technology projects in the public sector.
- Familiarity with healthcare regulatory frameworks (e.g., Health Canada, ISO 13485, provincial privacy legislation).
- Experience with kidney care, dialysis, or nephrology-related software systems.
- Experience working within Constellation Software or its operating groups.
- Knowledge of data migration strategies and healthcare interoperability standards (HL7, FHIR).
We may use AI-enabled tools to assist in screening, assessing or selecting applicants for this role. These tools do not replace human judgment; recruiters and hiring managers review all results.
Salary Range (Ontario & BC Only):
The estimated base salary range for this role is CAD$108,000.00 - CAD$132,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected].
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