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Open nowPosted 140 days ago

Italian and English-Speaking Courier Support Specialist (part-time)

antalpl1,061 open roles

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Your applicationOpen nowItalian and English-Speaking Courier Support Specialist (part-time)antalpl

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on antalpl's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 140 days ago

antalpl median: 2 days open

The posting

For our client, a well-known Shared Services Center in Wrocław, we are looking for candidates for the position of Italian and English-Speaking Courier Support Specialist. This role is ideal for individuals who thrive in a dynamic environment, are able to make quick decisions, and find satisfaction in supporting others in operational situations.

Responsibilities:

  • Providing ongoing support to couriers during order fulfilment (via chat),
  • Monitoring deliveries in the system and responding to non-standard situations (e.g. delays, technical issues, weather conditions, unforeseen events),
  • Working with an automated order distribution system,
  • In exceptional situations, contacting end customers by phone (very rarely),
  • Ensuring smooth operations and the best possible courier experience,
  • Team collaboration, sharing knowledge and best practices.

Requirements:

  • Strong focus on high-quality customer service and user satisfaction,
  • Very good command of Italian and English (minimum B2), both spoken and written,
  • Good organisational skills, stress resistance, and decision-making ability,
  • Proficient computer skills and readiness to work across multiple systems simultaneously,
  • Ability to prioritise tasks and work in a fast-paced environment,
  • Responsibility, independence, and a positive attitude toward challenges.

What we offer:

  • Stable employment based on an employment contract from day one,
  • Work from anywhere in Poland (fully remote),
  • Lunch card / meal allowance,
  • Private medical care and sports card,
  • Comprehensive onboarding and internal training,
  • Work tools provided by the employer,
  • Friendly, informal atmosphere and real development opportunities,
  • Participation in an international, fast-growing environment.
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