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Open nowPosted 4 hours ago

Private Capital Liabilities & Client Contact Manager

antalpl1,068 open roles

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Your applicationOpen nowPrivate Capital Liabilities & Client Contact Managerantalpl

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. antalpl postings stay open a median of 3 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 hours ago

antalpl median: 3 days open

The posting

We are looking for an experienced manager to lead multiple teams within Private Capital Liabilities and Client Contact, ensuring high-quality service to clients and investors across the Private Capital operating environment. The role combines people leadership, client oversight, operational risk management and strong technical expertise, with a primary focus on France and future expansion into Luxembourg.

Key Responsibilities

  • Lead and develop multiple teams through Team Leaders, providing clear direction, setting priorities and performance expectations, while remaining accountable for overall service delivery and decision-making within the area.
  • Oversee the delivery of Private Capital liabilities and investor servicing activities, ensuring quality, accuracy, timeliness and adherence to agreed SLAs.
  • Build and maintain strong relationships with clients and key stakeholders, acting as a senior point of contact for complex matters and escalations.
  • Ensure robust operational risk, controls and governance across the area, identifying issues, assessing impacts and driving appropriate remediation.
  • Provide technical and operational oversight of Private Capital processes, including investor cash movements, payments/cash-outs and Transfer Agent-related activities. Partner with Team Leaders and subject-matter experts to assess complex cases, make informed decisions and ensure appropriate resolution.
  • Drive continuous improvement and service enhancements, working with Operations, Technology and other stakeholders to improve efficiency, client satisfaction and support business growth.

Requirements

  • 5+ years of managerial experience in financial services, including experience leading managers or multiple teams.
  • Strong experience in Private Capital, Alternative Investments or related fund services.
  • Solid technical understanding of Private Capital fund administration, Transfer Agency and investor servicing.
  • Practical knowledge of investor payments, cash movements/cash-outs and related operational controls.
  • Experience managing client relationships and complex operational escalations.
  • Strong understanding of operational risk, governance, controls and regulatory requirements.
  • Demonstrated ability to lead through change and drive continuous improvement.
  • Fluent French and English, both written and spoken; French is essential for the role.
  • Master’s degree in Finance, Accounting, Economics, Business, Law or a related field is preferred.
  • Strong knowledge of eFront and/or Investran is highly preferred. Professional accounting qualifications (e.g. ACCA, CA/FCСA or equivalent) are considered an advantage.

What we offer:

  • Hybrid work mode, 50% working from home within a month
  • Equivalent for remote work expenses
  • Stable employment in the international company
  • Fully paid private medical care for employee
  • Pre-paid lunch card
  • Employee Pension Plan
  • Co-financed Multisport Card
  • My Benefit Cafeteria Platform
  • Life insurance
  • Carparking availability in the office building
  • Trainings and development opportunities
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