The posting
Key Responsibilities
- Manage Change Requests throughout their lifecycle, ensuring proper documentation, risk assessment, approvals, and implementation plans.
- Organize and facilitate Change Advisory Board (CAB) meetings.
- Coordinate high-risk, critical, and emergency production changes.
- Review implementation plans, testing evidence, validation steps, and rollback procedures.
- Monitor change schedules, identify conflicts, and coordinate with technical and business teams.
- Manage change communications, escalations, and stakeholder updates.
- Track change performance, including success rates, failed changes, backouts, and approval SLAs.
- Support audits, compliance reviews, and continuous process improvement.
- Provide guidance and training to Change Requesters, Implementers, and Approvers.
Requirements
- Minimum 5 years of overall IT experience, preferably in IT operations, production support, application support, infrastructure support, or IT service management.
- Hands-on experience in Change Management, CAB facilitation, production change coordination, or ITSM RUN activities.
- Good understanding of ITIL practices, including Change Enablement, Incident Management, Problem Management, Configuration Management, and Continual Improvement.
- Experience with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
- Understanding of infrastructure and application dependencies across Unix, Windows, networks, databases, middleware, MQ, scheduling, storage, and monitoring systems.
- Strong stakeholder management, communication, analytical, and risk assessment skills.
- Ability to manage multiple priorities in a production environment.
Preferred Qualifications
- Experience in banking, capital markets, or other regulated environments.
- Exposure to operational controls, audit requirements, resilience governance, and service reporting. EA Number: 11C4879



