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Open nowPosted yesterday

Process Associate, GBS Operations

APLL External79 open roles

Where
Chongqing Shi, China
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Your applicationOpen nowProcess Associate, GBS OperationsAPLL External · Chongqing Shi, China

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on APLL External's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. APLL External postings stay open a median of 11 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted yesterday

APLL External median: 11 days open

The posting

Responsibilities

Operational

- Monitor and ensure all customers’ and vendors' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements.

- Ensure vendor’s documents to customers are delivered in a timely, accurate and complete manner.

- Execute and adhere to customers’ service requirements based on instructions.

- Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact.

- Continuously intensify relationship to maintain and protect customers.

- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions.

- Ensure customers reports are provided timely and accurately.

- Monitor and manage bookings.

- Follow up for Services related matters with concerned parties.

- Ensure Daily Productivity targets are met at the required quality level.

Operational (Con't)

- Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile.

- Minimize pending queue and incomplete documents at any point of time.

- Meet and exceed customers agreed performance metrics in the least cost manners.

- Evaluate, investigate and trouble shoot service issues to improve service delivery standards and minimize cost impacts.

Qualifications

General Education

Bachelor's Degree or Equivalent

General Experience

Associate - Minimum 1 year of working experience in related field.

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3×

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