Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Supervisor, Customer Service and Support

APLL External79 open roles

Where
Phnom Penh, Cambodia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupervisor, Customer Service and SupportAPLL External · Phnom Penh, Cambodia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on APLL External's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. APLL External postings stay open a median of 11 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

APLL External median: 11 days open

The posting

Job Description

Job Purpose:

Manage a group of operational employees. Be responsible for the people management as well as the service delivery to the customers. Manage KPIs for operations and the customer.

Responsibilities

Operational

  • Provide operational updates to Manager on regular basis.
  • Address customer inquiries and concerns regarding customer shipments.
  • Pull data from various systems and provide analysis for required reporting.
  • Determine KPIs to drive team performance- Systematically escalate problematic issue.
  • Answer customer questions by phone and email.
  • Review customer performance, work on correction action, meet with customers.
  • Oversee timely documentation and billing to customer.

Business Processes

  • Regularly review and streamline operational procedures to adapt to changing.industry trends and best practices.
  • Ensure compliance of all relevant policies, procedures and processes – both internal and external (i.e. regulatory).
  • Support in the implementation processes

Stakeholder Management

  • Liaise across teams internally to ensure timely delivery of services to customers.
  • Create and maintain a cordial business relationship with various stakeholders through regular feedback sessions and communication.
  • Ensure customers' satisfaction meet the KPIs set; issues are responded and dealt with in a timely manner; devise solutions for service recovery and gaps closure where appropriate.
  • Engage local vendors/suppliers/stakeholders to seek solutions to add value to customers.
  • Ensure Business Continuity Plan are in place and evaluated for effectiveness periodically

Leadership and Direction

  • Manage daily work flow of the team and meet customer expectations.
  • Recruit, train, and develop a team of specialists.
  • Plan schedules, assign and delegate work to team members to meet deadlines.
  • Provide performance feedback and conduct regular performance reviews.
  • Prepare reports for local/regional Management/Senior Leadership team.
  • Empowers team members to create the innovative solutions for our customers.
  • Backup team members as needed and handle difficult escalation issues

Qualifications

  • Minimum of 5 years of hands-on experience in Logistics, Freight Forwarding Services, or a related sector.
  • Proven track record of managing and supervising a team of 10 to 15 personnel.
  • Deep knowledge of international supply chain flows, documentation procedures, and local carrier, forwarder, and Container Freight Station (CFS) operations.
  • Strong working knowledge of local customs and transport regulatory requirements.
  • Professional proficiency in both written and spoken English, with strong communication capabilities.

Benefit:

  • Monthly Basic Salary
  • Seniorit13th Month salary
  • Annual Cash Bonus
  • NSSF (Cover 100%)
  • Health and Accident insurance from Forte (Cover spouse and children)
  • Medical Claim
  • Annual Health Check-up
  • Opportunity to contribute to a global company's success.
  • Fast-paced and engaging work environment.
  • Compliance with Cambodian labor law.
  • Access to global training opportunities (Prepared by Singaporeans)
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against APLL External's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on APLL External's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    APLL External's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.