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Open nowPosted 46 days ago

Support Specialist

Aptaero2 open roles

Where
Schaumburg, Illinois, United States
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Your applicationOpen nowSupport SpecialistAptaero · Schaumburg, Illinois, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Aptaero's own form.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 46 days ago

The posting

🚀 Join Our Team as a Support Specialist

About Us At Aptaero, we specialize in SaaS solutions that empower our clients in the airline and airport operations industry. Our goal is to deliver cutting-edge tools and support that streamline operations and improve efficiency across the board. Join a collaborative team that values innovation, customer success, and operational excellence.

Position Overview We are seeking an experienced Support Specialist to support & implementation team. An ideal candidate should be able to work in a team environment and be self-motivated and self-managed.

📍Location: Schaumburg, IL (on-site)

Key Responsibilities

  • Provide End-User Technical & Application Support of our Airline Choice Platform.
  • Interact with customers to understand, troubleshoot, and resolve concerns.
  • Clearly explain the problem-solving process with customers.
  • Support with implementation / deployment of projects.
  • Assist with configuration & deployment on a range of airline industry devices & peripherals including ticket printers, passport readers, PCs, etc..
  • Use ticketing system for incident management and customer coordination.
  • Occasional onsite support & implementations (willing/able to travel internationally).
  • Assisting with shipping, receiving and inventory tracking of hardware.
  • Identify and suggest support process or procedure improvements.
  • Perform platform QA including testing & reporting issues/bugs to development team.
  • Assist team in creating and maintaining knowledge base articles & guides.

Required Qualifications

  • 3+ years of software and application support.
  • Excellent problem-solving and critical thinking skills.
  • Proven ability to quickly learn new systems and industries in a fast paced, collaborative environment.
  • Excellent written and oral communication skills.
  • Knack for building and maintaining supportive relationships with clients and 3rd party partners and vendors.
  • Ability to exercise independent judgment and effective time-management.
  • Must be able to pass a Department of Homeland Security background check.

Preferred Qualifications

  • Aviation or Travel Industry Experience.
  • Airport/Airline Communication and CUTE Systems.
  • Project coordination or project management a strong plus.
  • Background in working in a critical production support 24x7 environment.
  • Experience in supporting platforms in a SaaS environment.
  • 2nd language proficiency in Spanish.

Benefits

💵 Competitive compensation package: Base Salary $50,000 - $65,000, plus bonuses and 401K option

🏖️ Generous PTO

🩺 Comprehensive benefits (health, dental, vision, etc.)

🎉 Team culture and events

Interview Process

Screening Call with HR

Meet with Support Manager

Meet the Team

Offer

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