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Open nowPosted 9 hours ago

服务策略实习生（线上服务运营方向）

arashivision/campus359 open roles

Where
Nanjing, Jiangsu, Chinese Mainland
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Your applicationOpen now服务策略实习生（线上服务运营方向）arashivision/campus · Nanjing, Jiangsu, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. arashivision/campus postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 9 hours ago

arashivision/campus median: 5 days open

The posting

1、线上服务机器人运维 工作内容包括但不限于机器人QA采编，bad case共性分析与问题提炼；对机器人核心指标负责，如机器人解决率、转人工率、用户满意度等，建立指标异动监控与预警机制，发现异常及时归因并推动修复。熟练使用 Excel / BI 工具进行数据分析，独立产出运营周报、月报及专项分析报告 2、 AI 工具效率提升 主动探索用大语言模型等 AI工具辅助日常工作，提升badcase 分析吞吐量与效率。持续优化运营流程，识别可自动化、可 AI化的重复性工作，不断放大个人产能 3、项目管理 推动线上服务部门相关项目进展，分阶段进行项目管理，高效按时交付项目，并确保交付质量 4、 跨团队问题闭环推进 参与线上服务团队运营工作，将识别出的系统性问题对接给技术、知识库、业务等对应负责人，推动修复落地，跟进修复进度，完成后负责效果验收，确保每类共性问题都有解决路径

1、本科以上学历，中英文语言文案能力出色，英语要求6级/专八以上； 2、能使用各类AIGC工具，会做AI智能体训练、提示词优化、AI内容调优，有实操落地经验优先 3、具备基础数据分析能力和项目管理能力，能合理安排并推进工作进度。 4、具备良好的沟通能力、用户思维和用户同理心，能够站在用户的角度思考； 5、具有较强的学习能力和问题解决能力，能够独立思考和解决问题。

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