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Open nowFirst seen 6 hours ago

Customer Service Representative

Arc Document Solutions5 open roles

Where
Austin, Texas, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service RepresentativeArc Document Solutions · Austin, Texas, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arc Document Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 6 hours ago

The posting

We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks.

You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

Growth and advancement opportunities

What You Will Do:

- Field incoming calls from clients requiring about the order, product and service.

- Understand the nature of the reason for contact, and document the details promptly and accurately.

- Maintain a compassionate and composed demeanor, especially during high-intensity calls.

- Relay critical information to the internal and external teams to expedite the any process.

- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Requirements:

- Dedicated, quiet workspace without interruptions.

- You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

- Demonstrated ability to uphold productivity and confidentiality in a remote setting.

- Regular attendance in virtual team meetings and training sessions.

- Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

- Prior customer service experience. Call Center experience is preferred. Bilingual skills.

- Ability to provide excellent customer service and thrive in a high-volume call environment.

- Excellent communication skills, both verbal and written.

- Empathy and a strong desire to help those in distress.

- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

- Comprehensive understanding of maps, GPS systems, and traffic safety rules.

- Proficiency in Microsoft Teams and Outlook.

- High School diploma, GED or equivalent.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value.

If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Arc Document Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arc Document Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arc Document Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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