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Open nowPosted 20 days ago

Service Operations Specialist II – Pamplona, Spain

Array Technologies30 open roles

Where
Pamplona
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Your applicationOpen nowService Operations Specialist II – Pamplona, SpainArray Technologies · Pamplona

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Array Technologies postings stay open a median of 62 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 20 days ago

Array Technologies median: 62 days open

The posting

Job Description:

Job Title: Service Operations Specialist 2

Department: Field Operations

Reports To: Field Operations Manager

Location: Pamplona

Job Summary:

The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.

Key Responsibilities:

Project Execution and Site Support

  • Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources.
  • Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope.
  • Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects.
  • Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope.
  • Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation.
  • Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions.

Commissioning and Technical Support

  • Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority.
  • Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues.
  • Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed.
  • Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline.
  • Prepare and deliver technical training to customers, contractors, and internal teams.

Warranty and After-Sales Support

  • Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure.
  • Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up.
  • Maintain technical ownership of assigned project issues from commissioning through warranty closeout.
  • Lead technical close-out and customer-acceptance activities for assigned projects.
  • Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services.

Continuous Improvement & Operational excellence

  • Develop and improve procedures, work instructions, checklists, and field-quality controls.
  • Analyze productivity and project deviations and recommend improvements to execution methods and resource use.
  • Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales.
  • Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned.

Core Competencies

  • Customer focus and professional communication
  • Safety mindset and personal accountability
  • Planning, organization, and disciplined follow-through
  • Collaborative problem solving across functions and cultures
  • Adaptability in dynamic construction and service environments

Required Qualifications:

  • Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.
  • At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.
  • Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.
  • Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.
  • Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities.
  • Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.

Preferred Qualifications:

  • Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment.
  • Experience supporting RCA, warranty investigations, or corrective-action programs.
  • Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems.
  • Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools.

Working Conditions:

  • Availability to travel frequently within the EMEA region.
  • Flexible working hours according to international project needs.
  • Dynamic, multicultural, and innovation-oriented environment.

#LI-LR1

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