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Open nowFirst seen 5 days ago

Technical Support and Field Management TL (Expat)

Artemis SEA14 open roles

Where
Chachoengsao, Thailand
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Your applicationOpen nowTechnical Support and Field Management TL (Expat)Artemis SEA · Chachoengsao, Thailand

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Field Service & Technical Support Team Leader (APAC)

Location: Chachoengsao, Thailand (Company-provided transportation from Sukhumvit/Onnut) Job Type: Full-time, Expatriate Role with Local Contract

About the Company

Our client is a global leader in industrial cooling and temperature control solutions, serving industries such as Plastic & Rubber, Food & Beverage, Power Generation, Data Centers, Chemical & Pharma, and Metals. With extensive expertise in thermodynamics, they design customized systems that enhance productivity, efficiency, sustainability, and reliability. Operating across four continents, they are committed to delivering high-performance, sustainable solutions to clients worldwide.

The Role

We are looking for a highly skilled Field Service & Technical Support Team Leader to oversee service operations across the Asia-Pacific (APAC) region. This role ensures top-quality service, customer satisfaction, and efficient resolution of technical issues. If you are a seasoned leader with strong technical expertise and international experience, this is your chance to make a significant impact in a global organization.

What You'll Be Doing

Field Service & Customer Support

  • Lead and manage all field service activities across APAC, ensuring top-quality service delivery.
  • Develop and implement strategies to improve service efficiency and customer experience.
  • Manage and resolve technical escalations swiftly, maintaining customer satisfaction.
  • Ensure compliance with safety regulations, industry standards, and company policies.
  • Supervise senior engineers, providing technical guidance and support to both customers and internal teams.
  • Own high-priority and complex service cases, ensuring effective resolution.
  • Build and maintain strong relationships with key clients, distributors, and partners.

Technical Leadership & Team Development

  • Lead a regional service team, fostering a culture of continuous learning and improvement.
  • Establish best practices and troubleshooting protocols for product-related issues.
  • Act as the primary contact for critical technical concerns and escalations.
  • Assess technical skills within the team and recommend training where needed.
  • Train, mentor, and develop team members to enhance performance and knowledge-sharing.

What We're Looking For

  • Bachelors degree or higher in Engineering, Technical Support, or a related field, with a focus on international standards.
  • 5+ years of experience in field service and technical support leadership, preferably in a regional capacity.
  • Background in HVAC, cooling systems, or refrigeration industries is a strong advantage.
  • Expertise in reading and interpreting technical drawings, P&IDs, layouts, I/O diagrams, and thermodynamic specifications.
  • Deep knowledge of thermodynamic, electrical, and hydraulic systems.
  • Strong leadership and project management skills, with a hands-on problem-solving approach.
  • Ability to handle complex projects and collaborate effectively with international clients.
  • Excellent communication and interpersonal skills, with a multicultural mindset.
  • Fluent in English; experience in an international working environment preferred.
  • Prior expatriate experience and willingness to relocate.
  • Willingness to travel extensively across the APAC region.

Preferred Qualifications

  • European candidates will be given preference.

What's in It for You?

  • Comprehensive health benefits (Annual health check, dental, life insurance)
  • Lunch allowance
  • Provident fund (retirement savings)
  • Training & career development programs
  • Housing allowance (for out-of-town work locations)
  • Mobile phone allowance
  • Flexible working hours
  • Social security, accident & health insurance
  • Employee uniforms & company events (annual trips, team gatherings)
  • Performance-based bonus

Ready to Lead & Make an Impact?

Join us and drive innovation in field service and technical support across APAC. Apply today and take the next step in your international career!

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