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Open nowFirst seen 5 days ago

Customer Service Executive | E-Hailing Platform | Johor Bahru

Arvion Services141 open roles

Where
Johor Bahru, Johor, Malaysia
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Your applicationOpen nowCustomer Service Executive | E-Hailing Platform | Johor BahruArvion Services · Johor Bahru, Johor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arvion Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Arvion Services postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Arvion Services median: 1 days open

The posting

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing and Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What Will You Do:

  • Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
  • Provide accurate product/service information and exceed customer expectations.
  • Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
  • Demonstrate good typing speed and accuracy in Traditional Chinese characters.
  • Maintain good computer literacy and use internal systems effectively.
  • Manage multiple tasks in a fast-paced, high-volume environment.

What Makes You A Good Fit:

  • Minimum SPM pr equivalent qualification is required.
  • Proficiency in Mandarin (Traditional Chinese reading & typing).
  • Good communication skills in English is preferred.
  • Basic computer knowledge and ability to multitask.
  • Able to work in rotational shifts and night shift.
  • Able to work on public holidays and weekends

What We Offer:

  • 1 Month Accommodation for outstation hires
  • KPI Allowance : RM 400
  • Night Shift Allowance: RM 300
  • 6th day Allowance: RM 300
  • Paid Public Holidays
  • Shuttle Service Available from key areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arvion Services's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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