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Open nowFirst seen 5 days ago

Customer Success Specialist | Reservation App | George Town

Arvion Services141 open roles

Where
George Town, Penang, Malaysia
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Your applicationOpen nowCustomer Success Specialist | Reservation App | George TownArvion Services · George Town, Penang, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arvion Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Arvion Services postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Arvion Services median: 1 days open

The posting

Job Overview:

We are seeking a Mandarin-speaking Customer Success Specialist on behalf of our client, a leading global reservation brand, to deliver exceptional customer experiences and support business growth.

In this role, you will support customers via inbound calls, chats and emails, ensuring a smooth online booking experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.

What You Will Do:

  • Provide excellent support to customers via phone, chat and email.
  • Assist with online orders, inquiries, and issue resolution.
  • Handle payments and sensitive data securely.
  • Maintain a professional and empathetic attitude at all times.
  • Escalate complex issues to the appropriate teams.
  • Collaborate with team members to enhance customer experience.
  • Stay updated on products and meet performance KPIs.

What Makes You A Good Fit:

  • Must have SPM or equivalent qualification.
  • Minimum Bachelor's Degree is required for expats.
  • Fluent in Mandarin and English (spoken & written).
  • Strong communication and problem-solving skills.
  • Able to work on a 24/7 rotational shift, including weekends and public holidays.
  • At least 6 months of customer service experience is preferred but not mandatory.
  • Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields).

What We Offer:

  • EPF & SOCSO contributions.
  • Medical insurance is provided.
  • Maternity leave in accordance with statutory requirements.
  • Full training provided with continuous development support.
  • Language allowance for Mandarin speakers.
  • Career growth opportunities within a global company.
  • Supportive, multicultural team environment.
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  1. A CV for this posting

    Written against Arvion Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arvion Services's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arvion Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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