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Open nowPosted 30 days ago

Business Program Manager

ascensushr34 open roles

Where
Dresher PA
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Your applicationOpen nowBusiness Program Managerascensushr · Dresher PA

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  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. ascensushr postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 30 days ago

ascensushr median: 4 days open

The posting

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Program Leadership

  • Own end-to-end onboarding programs from planning through execution and continuous improvement.
  • Define program goals, success metrics, milestones, and governance models.
  • Develop scalable onboarding frameworks, processes, and playbooks.

Cross-Functional Collaboration

  • Partner with Product, Relationship Management, Software Development, Sales, Service, Implementation, Commercial Software Support, and Training teams to ensure onboarding readiness.
  • Serve as an internal SME for post-implementation issue resolution.
  • Coordinate multiple workstreams and dependencies across organizations.
  • Drive stakeholder alignment and executive communications.

Process Improvement

  • Analyze onboarding workflows and identify opportunities for automation and efficiency improvements.
  • Create standardized operating procedures, templates, and best practices.
  • Lead change management initiatives supporting new tools and business processes.

Metrics and Reporting

  • Develop and monitor key performance indicators (KPIs) including:Time-to-productivity Software adoption rates Onboarding completion rates Customer satisfaction (CSAT) Retention metrics SLA compliance
  • Present insights and recommendations to business leaders.
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Supervision

  • N/A

Section 3: Experience, Skills, Knowledge Requirements

Required

  • Bachelor's degree in Business, Information Systems, Communications, or related field.
  • 5+ years of experience in Program Management, Customer Success, Operations, Software Implementation, or Enablement.
  • Experience managing cross-functional business initiatives.
  • Strong project management, communication, and stakeholder management skills.
  • Experience with SaaS products and software deployment processes.

Preferred

  • PMP, Agile, Scrum, or certification.
  • Experience with CRM, Chorus or onboarding platforms.
  • Data analysis and dashboard development experience.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

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