The posting
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Section 1: Position Summary
The Vendor Oversight and Contract Systems Analyst serves as a key member of the Procurement & Vendor Strategy team, providing operational support across vendor oversight, procurement processes, contract intake, and contract lifecycle management systems. This individual partners closely with Procurement, Legal, Information Security, Risk Management, Finance, and business stakeholders to support vendor and contract lifecycle activities, maintain accurate system data, coordinate follow-ups, and help ensure consistent execution of established processes.
This role combines vendor oversight support, contract systems administration, reporting and analytics, end-user support, and process coordination, with emphasis on day-to-day operational execution and continuous improvement.
Section 2: Job Functions, Essential Duties and Responsibilities
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.
- Support day-to-day administration of Ironclad and related contract systems, including workflows, intake forms, approval routing, notifications, permissions, user settings, and issue resolution.
- Serve as a primary support resource for contract intake and contract lifecycle management processes by triaging user questions, troubleshooting workflow issues, coordinating resolutions, and escalating complex items as needed.
- Maintain contract data quality by monitoring metadata completeness, identifying inconsistent or missing information, supporting cleanup activities, and helping ensure records are searchable, reportable, and appropriately organized.
- Assist with workflow configuration, testing, enhancement requests, release readiness, post-implementation validation, and adoption of system improvements.
- Partner with Procurement, Legal, Finance, Information Security, Risk Management, vendor owners, and business stakeholders to support contract intake, vendor oversight activities, review coordination, approvals, and timely completion of required actions.
- Support vendor onboarding, maintenance, annual assessment campaigns, vendor information refreshes, stakeholder communications, issue tracking, and operational metrics.
- Develop and maintain dashboards, reports, ad hoc analyses, job aids, training materials, and process documentation to support executive reporting, audit requests, user adoption, and operational decision-making.
- Identify opportunities to simplify, automate, and improve processes across contract management, vendor oversight, procurement operations, and related systems; assist with other reasonably related duties and projects as assigned.
Section 3: Experience, Skills, Knowledge Requirements
- Bachelor's degree or equivalent experience.
- Minimum of 2 years of experience in business operations, procurement, contract management, legal operations, vendor management, third-party risk management, or systems administration.
- Experience supporting enterprise applications, business processes, system workflows, reporting, data quality, or operational support functions.
- Strong analytical, problem-solving, and organizational skills with the ability to review data, identify gaps, and support timely resolution.
- Strong commercial acumen and the ability to analyze contract terms, pricing models, and supplier performance.
- Excellent written and verbal communication skills, with the ability to partner effectively with cross-functional stakeholders.
- Advanced Microsoft Excel and reporting capabilities; dashboard or data visualization experience preferred.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and follow-through.
- Preferred experience with Ironclad, contract lifecycle management platforms, SAI360, Ariba, Coupa, ServiceNow, Salesforce, or similar systems.
- Preferred experience supporting process improvement initiatives, user documentation, training materials, and system adoption activities.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
