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Open nowPosted 281 days ago

Customer Success Manager

AskElephant5 open roles

Pay
$100,000 – $125,000 a yearly
Where
Lehi, UT
Work mode
On site
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Your applicationOpen nowCustomer Success ManagerAskElephant · Lehi, UT

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AskElephant's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 281 days ago

The posting

What You’ll Do

🧠 Strategic Customer Management

  • Own a book of high-potential customers, becoming a trusted advisor focused on outcomes, not just activities.
  • Partner closely with customers to define success and use AskElephant to achieve transformational workflow improvements.
  • Lead onboarding, training, expansion, and renewal efforts — all rooted in value delivery and revenue growth.

💰 Expansion & Commercial Growth

  • Identify, develop, and close expansion opportunities aligned with your customer’s long term strategic vision.
  • Forecast renewals and upsell opportunities with precision and ownership — you are the deal quarterback for your accounts.

🤖 Technical Advisory

  • Guide customers on best practices around workflows, prompt engineering, and integrations.
  • Troubleshoot implementation blockers and collaborate with Product & Engineering to relay feedback and co-develop solutions.
  • Help shape AskElephant’s playbooks and knowledge base by codifying repeatable customer success patterns.

🛠️ Process & Scale

  • Bring strong operational discipline — document everything, use tools effectively, and share insights.
  • Help build the foundational processes, assets, and rituals that the CS team will use as we scale.
  • Contribute to internal initiatives to elevate team performance and customer outcomes.

You Might Be a Fit If You...

  • Thrive in ambiguity and love solving high-impact, ill-defined customer problems.
  • Are energized by commercial ownership — you’re excited by revenue goals and how to exceed them.
  • Have fluency or deep curiosity in AI concepts like prompt tuning, workflow automation, and API integrations.
  • Are extremely organized, accountable, and proactive — no detail slips through the cracks.
  • Want to be part of a high-urgency, high-ownership culture where growth is expected and supported.

What You’ll Bring

  • 12+ month in Customer Success, Account Management, Solutions Consulting, or related roles.
  • Experience working with mid-market or enterprise customers.
  • Proven ability to drive account growth and close commercial opportunities.
  • Comfort working in a startup environment — self-starter, comfortable without playbooks, fast learner.
  • Technical acumen or strong interest in AI, SaaS, or API-driven products.

Our Culture

  • In-Office First: We believe in the energy and speed of co-location, while supporting flexibility when needed.
  • High Devotion, High Expectations: We care deeply about each other — and we push each other to do our best work.
  • Urgency Without Rushing: We move quickly but thoughtfully.
  • Life-Aligned: We want AskElephant to move your life forward — personally and professionally.

Apply If...

You’re ready to join a company where your impact will be outsized, your learning curve steep, and your teammates deeply committed. AskElephant is not just a job — it’s a mission to help people do their best work, faster.

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