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Open nowFirst seen 8 hours ago

Delinquency Coordinator

Associa391 open roles

Where
Richardson, TX, USA
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Your applicationOpen nowDelinquency CoordinatorAssocia · Richardson, TX, USA
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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 8 hours ago

The posting

The Delinquency Specialist -Coordinator supports the Delinquency Leadership team by assisting with system setup, branch onboarding, project coordination, and operational support activities related to C3 and the Delinquency Portal. This entry-level role serves as a key point of contact for branch support requests and helps ensure projects, system updates, and account setups are completed accurately and efficiently. The ideal candidate is organized, detail-oriented, customer-focused, and eager to learn.

Job Duties and Responsibilities

Duties include, but are not limited to:

  • Assist with coordinating setup activities for new branches in C3 and the Delinquency Portal.
  • Support branch onboarding and transition processes within company systems.
  • Serve as a first point of contact for basic C3 and Delinquency Portal setup requests and inquiries.
  • Respond to branch support requests and escalate issues as needed.
  • Communicate with internal departments and external partners to help resolve operational and homeowner association-related issues.
  • Track, document, and monitor support requests, project activities, and system changes.
  • Maintain accurate records and provide updates on project progress and support activity.
  • Assist with testing, system updates, and process improvement initiatives.
  • Support the Delinquency team by providing guidance on processes and procedures as needed.
  • Complete assigned projects and tasks within established deadlines.
  • Generate reports and maintain project documentation.
  • Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities

  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Basic analytical and problem-solving skills with the ability to review information and identify potential issues.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Strong verbal and written communication skills with the ability to interact professionally with internal and external customers.
  • Ability to learn company systems, processes, and delinquency workflows.
  • Strong customer service skills and a commitment to delivering timely and accurate support.
  • Ability to follow established procedures and work independently with guidance as needed.
  • Excellent attention to detail and ability to maintain accurate records and documentation.
  • Effective time management skills with the ability to prioritize work and meet deadlines.
  • Self-motivated, dependable, and adaptable in a fast-paced environment.
  • Ability to work collaboratively as part of a team while supporting departmental goals.
  • Experience with Delinquency Portal, C3, project coordination, or account management systems is a plus but not required.

Education and Experience

  • High School Diploma or GED required.
  • Associate degree in Business, Accounting, Finance, Information Systems, or a related field preferred but not required.
  • 0-3 years of experience in customer service, administrative support, project coordination, operations support, accounting support, or a related field.
  • Equivalent combinations of education, internships, and relevant work experience will be considered.
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