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Open nowFirst seen 5 hours ago

Delinquency Specialist

Associa391 open roles

Where
Richardson, TX, USA
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Your applicationOpen nowDelinquency SpecialistAssocia · Richardson, TX, USA

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 5 hours ago

The posting

The Delinquency Specialist is responsible for supporting the collection and management of delinquent homeowner accounts for community associations. This entry-level position provides administrative and accounting support within a fast-paced, centralized accounting services environment serving community associations throughout North America. The ideal candidate is detail-oriented, organized, and eager to learn collection and account management processes.

Job Duties and Responsibilities

Duties include, but are not limited to:

  • Assist with setting up and maintaining delinquency statuses in company systems.
  • Process delinquent accounts in accordance with association policies and established procedures.
  • Review homeowner account activity and assist with answering basic account-related inquiries.
  • Generate delinquency notices and coordinate the export and upload of files to print vendors.
  • Review print proofs for accuracy prior to distribution.
  • Prepare collection-related correspondence, including lien and release of lien notifications.
  • Assemble account packages for attorneys and collection agencies as needed.
  • Enter reimbursable charges and maintain accurate account records.
  • Communicate with collection agencies, attorneys, and branch staff regarding account status updates.
  • Assist with collection activities such as lien filings, title searches, and credit bureau reporting.
  • Maintain late fee and interest settings in company systems according to association requirements.
  • Ensure data accuracy and compliance with company policies and procedures.
  • Support departmental projects and process improvement initiatives as assigned.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities

  • Strong attention to detail and ability to maintain accurate records.
  • Basic math and problem-solving skills with the ability to review and understand account information.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
  • Ability to learn new systems, processes, and software applications.
  • Strong verbal and written communication skills.
  • Customer service experience with the ability to interact professionally with internal and external customers.
  • Ability to prioritize tasks, manage multiple assignments, and meet deadlines in a fast-paced environment.
  • Strong organizational skills and ability to follow established procedures.
  • Ability to interpret and apply written and verbal instructions.
  • Dependable, self-motivated, and willing to learn.
  • Works effectively both independently and as part of a team.
  • Experience with accounting, collections, financial services, or community association management is a plus but not required.

Education and Experience

  • High School Diploma or GED required.
  • Associate degree in Accounting, Business, Finance, or a related field preferred but not required.
  • 0-3 years of experience in customer service, administrative support, collections, banking, accounting support, or a related field.
  • Equivalent combinations of education, internship experience, and relevant work experience will be considered.
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