The posting
General (Resident) Manager-Luxury Property
Responsible for all aspects of operations and facilities management of the condominium property, including all forms of communications, human resources/personnel management, financial management, facilities/maintenance management and project management to provide the highest quality and standards of a modern luxury high-rise condominium the Kaka`ako area.
- Leads a high-performing team through effective recruitment by engaging in marketplace for local recruiting; coaches, mentors and develops all team members. Be able to host property team huddle at least 1x/week and holds one-on-one conversations to solicit feedback from the team. Displays integrity by ensuring processes, procedures and protocols affecting the team are completed in a timely manner.
- Develop standards/specifications and continually evaluate service needs and performance in all areas of maintenance and management.
- Demonstrate a positive, professional and respectful attitude that encourages staff to work in a professional manner and comply with company’s safety standards, while motivating the staff to work as a team and provide excellent customer service.
- Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients; whether contact is by mail, telephone or in person.
- Demonstrates critical-thinking by understanding the needs of the owners, residents and employees. Constantly striving for improvements in work processes and results and at the same time ensures decisions are in the best interest of all stakeholders.
- Assist the board of directors’ decision-making process by providing sufficient and accurate information and facts; implementing the board’s decisions; and administering the services, programs and operations of the community within the policies and guidelines set by the board. Clear cohesive communication with Association Manager and Board President.
- Collaborates with the Managing Agent and Board to identify and address needed capital improvements. Ensures three bid process is followed and project contract terms are met. Proactively schedules capital projects for completion in months in which they are budgeted.
- Partners with the Operations Manager to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors.
- Demonstrates sound financial acumen by adhering to budgets and accurate preparation of monthly Manager’s Report. Provide support to Managing Agent in preparation of annual budgets, monthly variance reports and other administrative/financial reports.
- Ensures all life safety equipment is operable and that elevator(s) preventative maintenance agreement is adhered to.
- Maintains accurate records of community activities such as, Incident Reports, Citation Reports, Resident Modifications, move in/outs; maintains resident files and accuracy of administrative paperwork.
- Maintain the official records as outlined in Hawaii Revised Statute 514b. Acquire and maintain current knowledge of state and regulatory agency statutes and community documents, policies, and procedures.
- Assist in developing a body of leadership through committees and provide the necessary administrative tools to the board to enable them to make decisions in accordance with the community’s directives.
- Attend all board and committee meetings, offering management reports and advice on the physical plant and administration of the community. Keep records and minutes of board and committee meetings.
- Notify Managing Agent of all unusual events, circumstances, or other safety or quality control issues.
- Approve and properly code all invoices, submit invoices with appropriate documentation to Associa Management’s Accounts Payable Department, verify accuracy of invoice for payment to vendors timely.
- Represent Association in a professional and positive manner at all times. Maintain and enhance Association image when interacting with clients, guests, associates, and vendors.
- Maintains consistent and timely attendance, sets an example for their team in punctuality. On call for emergency response 24 hours per day, 7 days per week. Oversees attendance concerns for all team members and monitors integrity of timesheets in payroll processing system.
- Performs other job-related duties as assigned.
- Residing onsite is required.
Salary Range: $130,000-$150,000 annually depending on experience
SKILL AND KNOWLEDGE REQUIREMENTS
- Bachelor’s degree preferred; hospitality, business, management or related field, highly desirable.
- Minimum of 3 year of experience as a General Manager of a high-rise luxury condominium building or 5 years management experience in the Property Management, Hospitality, or related industries.
- Minimum of 3 years of experience in leading a team of 10 to 25 employees.
- Industry certification or designation, desirable.
- Ability to work a flexible schedule; any day of the week, including being on-call.
- Ability to write and communicate professionally in English.
- Ability to apply critical thinking and sound decision-making.
- Ability to resolve resident’s concerns while maintaining a friendly and professional demeanor.
- Ability to demonstrate project management skills to ensure tasks are completed on schedule.
- Ability to communicate professionally and adapt interpersonal skills to a variety of audiences.
- Ability to demonstrate teamwork by assisting the Board, Managing Agent and direct reports.
- Ability to provide coaching to direct reports to develop their knowledge and skillset.
- Ability to effectively convey ideas and influence the opinions of others.
- Ability to demonstrate computer literacy using Microsoft Office and other software.
PHYSICAL AND MENTAL REQUIREMENTS
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.
- Ability to stand and climb steps regularly.
- Reading and writing work-related documents in English, reviewing financial reports and understanding basic accounting.
- Constantly communicates and receives verbal communication with others in fast-paced environment.
- Physical presence in and around the community is essential to perform job duties.
