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Open nowFirst seen 5 hours ago

Onsite Customer Service Representative

Associa391 open roles

Where
San Ramon, CA
Work mode
On site
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Your applicationOpen nowOnsite Customer Service RepresentativeAssocia · San Ramon, CA

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Associa's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 5 hours ago

The posting

Customer Service Representative

Build Your Future, Strengthen Communities – Grow with CIMS

One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team onsite in our San Ramon office! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service — come join our team!

Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

The successful candidate will be responsible for providing customer service to multiple homeowners’ associations. This is a full time, in-office position based in San Ramon Monday-Friday, 8:00AM – 4:30PM. The pay range is $22 - $25/hour; direct experience is strongly preferred.

How You'll Make an Impact

  • Answer and resolve inbound calls and email correspondence with professionalism and a customer-first approach
  • Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up.
  • Track and manage architectural applications submitted by homeowners
  • Manage building key/gate remote distributions
  • Prepare reports, bid documentation and other material.
  • Compose and type routine correspondence to residents, service providers and other parties
  • Type, distribute, and track monthly violation letters
  • Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters
  • Drive to the post office, as needed, to mail client correspondence

What You Bring

  • 2+ years of customer service experience
  • Excellent verbal and written communication
  • Bilingual is a plus
  • High school Diploma or Equivalent
  • Adept in Microsoft Office 365, Teams, CRM Software & SharePoint
  • A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
  • Strong organization and multitasking abilities
  • Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
  • Experience with an HOA management company, property management, real estate or escrow services +
  • Able to provide a valid driver’s license and valid vehicle insurance

The primary location for this position is 12647 Alcosta Blvd, Suite 275 San Ramon, CA 94583

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