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Open nowPosted 18 days agoWe saw it 102 min after it went up

Collections & Customer Service Specialist

ATBS3 open roles

Where
Laramie, United States
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Your applicationOpen nowCollections & Customer Service SpecialistATBS · Laramie, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ATBS's own form.

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. ATBS postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 18 days ago

ATBS median: 13 days open

The posting

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This position is a full time role in-person in our Laramie, WY office.

About Us:

  • Since 1998, ATBS has been the trusted business partner of individual owner-operator truck drivers and the largest fleets in America
  • 11,000 recurring clients and growing
  • 120 employees, 10 departments, 2 offices, 1 team
  • Team-oriented and casual work environment
  • Continuous training through ATBS University
  • Room for growth and professional development

About You:

  • You solve problems creatively and develop innovative solutions
  • You are curious and have an inherent willingness to learn
  • You enjoy collaborating with others and have excellent communication skills
  • You are analytical and detail-oriented
  • You always go the extra mile to provide exceptional customer service

About the Opportunity:

  • Reviewing client accounts for the balance due from clients, resolving client variances, taking payments, processing refund and credit memo requests
  • Contacting clients with declined or expiring credit cards to collect payments
  • Providing excellent customer service with a positive attitude and professional demeanor to internal and external clients
  • Utilizing ATBS software programs to input data to update ATBS records

About Your Expertise:

  • Results-oriented with the ability to generate a high volume of outbound calls in a fast-paced environment
  • Strong organizational, communication, and problem-solving skills
  • Attention to detail and good aptitude with numbers
  • Strong customer service orientation and customer relation skills
  • Ability to multitask and meet deadlines
  • Proficient computer skills
  • High School Diploma, GED, or Higher
  • 2-3 years of customer service in an office environment
  • Experience and demonstrated ability with Excel

About the Perks:

  • Free beer & coffee daily
  • Monthly celebrations
  • Charitable time off to give back to our communities
  • Paid time off to pursue what you are passionate about
  • Health, vision, and dental benefits and HSA match
  • 401K match
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