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Open nowPosted today

Suporte Técnico

ATENDNET COMUNICACOES LTDA

Where
Salvador, BA, Brasil
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Your applicationOpen nowSuporte TécnicoATENDNET COMUNICACOES LTDA · Salvador, BA, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ATENDNET COMUNICACOES LTDA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted today

The posting

SUPORTE TÉCNICO

Principais atividades:

  • Atender clientes por telefone, WhatsApp e demais canais de atendimento, prestando suporte técnico relacionado aos serviços de internet;
  • Identificar e diagnosticar falhas de conexão, lentidão, quedas de sinal e demais problemas relacionados ao serviço;
  • Realizar testes e procedimentos básicos de diagnóstico remoto, orientando o cliente na resolução de problemas;
  • Configurar e orientar sobre o uso de roteadores, ONTs, modems e demais equipamentos utilizados na conexão;
  • Realizar acesso e análise de equipamentos remotamente, quando aplicável;
  • Verificar níveis de sinal e informações técnicas da conexão do cliente;
  • Realizar abertura, acompanhamento e atualização de chamados técnicos;
  • Identificar a necessidade de encaminhamento de atendimento para a equipe técnica de campo;
  • Acompanhar chamados de instalação, manutenção e reparo, mantendo o cliente informado sobre o andamento da solicitação;
  • Registrar corretamente no sistema todas as informações referentes aos atendimentos realizados;
  • Apoiar os técnicos de campo na identificação e solução de problemas técnicos;durante regime de plantão
  • Realizar acompanhamento de ocorrências e reincidências de falhas;
  • Auxiliar na identificação de problemas relacionados à rede, equipamentos e sinal de fibra óptica;
  • Cumprir os procedimentos técnicos e padrões de atendimento estabelecidos pela empresa;
  • Zelar pela qualidade do atendimento e pela satisfação do cliente;
  • Cumprir metas e indicadores de desempenho do setor.

Requisitos desejáveis

  • Ensino Médio completo;
  • Conhecimento básico em informática;
  • Conhecimento básico em redes de computadores;
  • Noções de configuração de roteadores e equipamentos de rede;
  • Desejável experiência anterior com suporte técnico, telecomunicações ou provedor de internet;
  • Boa comunicação verbal e escrita;
  • Organização, agilidade e capacidade de solucionar problemas;
  • Facilidade para trabalhar em equipe;
  • Disponibilidade para trabalhar em escala e/ou regime de plantão, conforme necessidade da operação.

Diferenciais

  • Experiência em provedores de internet;
  • Conhecimento em tecnologia FTTH;
  • Conhecimento sobre fibra óptica;
  • Conhecimento de equipamentos como ONU/ONT e roteadores;
  • Conhecimento básico de IP, DNS, DHCP, Wi-Fi e redes LAN;
  • Experiência com sistemas de atendimento, CRM ou plataformas de gestão de provedores.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ATENDNET COMUNICACOES LTDA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ATENDNET COMUNICACOES LTDA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ATENDNET COMUNICACOES LTDA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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