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Open nowPosted 163 days ago

Suporte técnico

INDUSTRIALMAIS

Where
Americana, SP, Brasil
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Your applicationOpen nowSuporte técnicoINDUSTRIALMAIS · Americana, SP, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on INDUSTRIALMAIS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 163 days ago

The posting

Presencial

ANALISTA DE SUPORTE TÉCNICO — ERP para Indústria | Presencial | CLT

Sobre a IndustrialMais A IndustrialMais desenvolve tecnologia para a indústria brasileira. Em 11 anos, já são +120 indústrias atendidas em +10 estados, +1.900 usuários ativos nas nossas soluções. Estamos crescendo e procuramos um analista de suporte técnico para garantir que nossos clientes extraiam o máximo do ERP no dia a dia da operação.

O que você vai fazer

  • Atender chamados de clientes industriais via MaisDesk, telefone e acesso remoto, do registro à resolução.
  • Diagnosticar e resolver questões de ERP, banco de dados e documentos fiscais (NF-e, NFC-e, MDF-e, NFS-e).
  • Investigar inconsistências em rotinas fiscais, financeiras e de estoque, chegando à causa raiz.
  • Orientar usuários na configuração e no uso correto do sistema, transformando dúvida em autonomia.
  • Escalar bugs e melhorias para o time de desenvolvimento com informação clara e reproduzível.
  • Manter os chamados organizados no CRM/MaisDesk, com previsibilidade de SLA e histórico consistente.

O que esperamos de você

Requisitos

  • Experiência em suporte técnico a software de gestão (ERP, SaaS ou similares).
  • Conhecimento de SQL e noções de administração de banco de dados (consultas, diagnóstico).
  • Familiaridade com documentos fiscais eletrônicos e obrigações do setor (NF-e, NFC-e, SPED).
  • Boa organização de chamados e rotina de atendimento por ticket.
  • Comunicação clara, didática e perfil de resolução de problemas.

Diferenciais

  • Vivência com clientes do setor industrial.
  • Experiência com PostgreSQL, restauração de backups e análise de logs.
  • Conhecimento de ferramentas de acesso remoto e infraestrutura (RemoteApp, TSplus, certificados ICP-Brasil).

Benefícios

  • Salário fixo compatível com a experiência ( á Negociar)
  • Refeição no local.
  • Unimed (plano de saúde).
  • Uniodonto (plano odontológico).
  • Vale combustível
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against INDUSTRIALMAIS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on INDUSTRIALMAIS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    INDUSTRIALMAIS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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