Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days agoWe saw it 107 min after it went up

Payments and Risk Operations Lead

Atoms134 open roles

Pay
$140,000 – $165,000 a year
Where
San Francisco, CA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPayments and Risk Operations LeadAtoms · San Francisco, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Atoms's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Atoms postings stay open a median of 25 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 13.7%14 days
  5. 34.0%30 days
This job: posted 2 days ago

Atoms median: 25 days open

The posting

Who we are

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

About the Role

Our Payments & Risk Operations team is responsible for the day to day health, reliability, and integrity of our payments platform across the Atoms portfolio, including Otter, CloudKitchens, Picnic, Lab37, and more.

We are looking for someone to own the function end to end across both payments operations and risk operations. From a payments operations perspective, you will own the operational health of pay-ins and payouts, work through processor and merchant issues, identify recurring failure points, and improve payment reliability. Across risk operations, you will own fraud and abuse programs spanning chargebacks, account takeovers, refunds and appeasements, promotional abuse, and emerging threats.

This is a highly hands on, high agency role for someone who is proactive, accountable, and comfortable operating in ambiguity. We are looking for someone who sees an issue, digs into the details, brings the right people together, and drives it through resolution. Whether investigating a merchant escalation, working directly with a processor, analyzing trends in SQL, improving a BPO workflow, or partnering with Product and Engineering on a longer term solution, the right person will bring structure where it is needed, spot gaps early, and continuously raise the bar for how the function operates.

What you’ll do

  • Own Payments & Risk Operations end to end. Set the operating agenda, identify where we need to improve, and drive the work forward across both payment operations and risk.
  • Own the full risk operations portfolio, including transaction fraud, account takeovers, chargebacks, refunds and appeasements, promotional abuse, KYC/KYB, sanctions related operations, and emerging risk vectors. Continuously evaluate where our controls need to evolve as the business and threat landscape change.
  • Serve as the central point of contact for major fraud events and high severity payment or risk escalations, including executive escalations. Take ownership of the response, bring together the right stakeholders, and drive issues through resolution.
  • Ability to operate independently and navigate ambiguity with minimal guidance.
  • Lead a BPO team responsible for frontline payment and risk operations. Set the team's SOPs, workflows, escalation paths, quality standards, and priorities, and make sure they have the context and tools needed to operate effectively.
  • Identify operational pain points before they become recurring problems. Develop a clear point of view on where processes need to change, where tooling is falling short, and where Product and Engineering investment can make the function more scalable.
  • Collaborate closely with cross-functional teams including Product, Sales, Legal, Customer Success, and Customer Support to drive coordinated risk strategies.
  • Own the risk P&L, partnering with Finance and Accounting to report on loss metrics and surface key trends impacting the business.
  • Lead red team exercises in collaboration with stakeholders across the company to proactively identify vulnerabilities and stay ahead of emerging risks.

What we’re looking for

  • 4-7 years of hands on experience in payments operations, fraud and risk, or financial operations, with meaningful experience across both payments and risk.
  • Strong understanding of payment processing and money movement, including pay-ins, payouts, settlement, reconciliation, and processor operations.
  • Strong analytical skills, including SQL, with experience using data to identify trends, define KPIs, and drive operational improvements.
  • Experience leading or partnering with BPO teams and managing relationships with payment processors, financial partners, and third-party risk vendors.
  • High-agency operator with strong cross-functional communication skills, a bias for action, and a proven ability to take ambiguous problems from identification through resolution.

Why join us

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What else you need to know

This role is based in our San Francisco office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $140,000 - $165,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

  • Medical, dental, and vision insurance (multiple plans, incl. HSA options).
  • Company-paid life and disability insurance (short- and long-term).
  • Voluntary insurance: accident, critical illness, hospital indemnity.
  • Optional supplemental life insurance for self, spouse, and children.
  • Pet insurance discount.
  • 401(k).
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Time Off policies:
  • Discretionary vacation days
  • 8 paid holidays per year
  • Paid sick time
  • Paid Bereavement leave
  • Paid Parental Leave

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Atoms's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Atoms's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Atoms's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.