Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

IT Support Specialist

Aureate

Where
Tampa, FL, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support SpecialistAureate · Tampa, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Aureate's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 2 days ago

The posting

Aureate Group is hiring an in-house IT Support Specialist. We are a Real Estate and Construction

group in the Tampa area, and we are moving day-to-day IT support in-house from our managed

service provider.

You will be the go-to person for our employees' technology. This includes onboarding and offboarding

employees on our Microsoft 365 tenant, solving everyday support issues, and keeping devices and

accounts in good order. You will work with the Software team and management to implement an

internal ticketing system to resolve IT requests across the company.

Requirements

Onboarding and offboarding (Microsoft 365)

• Create, license, and configure new user accounts in Microsoft 365 and Entra ID, including groups,

shared mailboxes, distribution lists, and Teams memberships.

• Prepare and hand off laptops, phones, and accessories so new hires are productive on day one.

• Walk new employees through their accounts, MFA setup, and the tools they will use.

• Off-board departing employees promptly and securely: block sign-in, revoke sessions, convert or

delegate mailboxes, transfer OneDrive data, reclaim licenses, and recover equipment.

• Keep onboarding and off-boarding checklists current, and coordinate timing with HR and

managers.

End-user support

• Be the first point of contact for IT requests in person, by phone, Teams, and email.

• Provide remote desktop support for employees working from other offices, job sites, or home.

• Troubleshoot Windows and macOS computers, iPhones, printers, peripherals, and common

business apps.

• Give everyday tech help: setting up software, fixing sync and sharing issues, and showing people

how to get more out of their tools.

• Handle password resets, MFA enrollment and recovery, and account lockouts.

• Track requests in the ticketing system and close the loop with users.

• Escalate complex issues to vendors and follow them through to resolution.

Devices, accounts, and security basics

• Maintain an accurate inventory of hardware, software, and licenses.

• Enroll and manage devices with Intune and Apple Business Manager, and keep them patched and

encrypted.

• Monitor license usage and flag unused or missing licenses.

• Apply security basics: MFA for everyone, least-privilege access, and timely removal of access for

leavers.

• Support SaaS applications used across the entities, including user provisioning and access

reviews.

Email security and management

• Manage Exchange Online mailboxes, shared mailboxes, distribution lists, aliases, and mail flow

rules.

• Monitor and tune spam, phishing, and malware protection, and review quarantined messages.

• Investigate suspicious emails reported by employees and respond to compromised accounts.

• Help employees spot phishing and other email threats through quick tips and occasional training.

Documentation and transition from the MSP

• Help take over services, credentials, and documentation from our outgoing MSP.

• Write clear how-to guides and internal runbooks for recurring tasks.

• Suggest improvements to tools and processes as you learn how the business works.

Required qualifications

• 2+ years in an IT support, help desk, or desktop support role.

• Hands-on experience administering Microsoft 365: the admin center, Exchange Online, Entra ID

users and groups, licensing, and Teams. Experience providing remote desktop support.

• Comfortable supporting both Windows and macOS, plus iOS devices.

• Working knowledge of MFA, password management, and account security practices.

• Clear, patient communication with non-technical people, in person and in writing.

• Organized and self-directed: able to juggle requests, follow checklists precisely, and work without

a large team around you.

• Discretion with confidential information, including executive and financial data.

Preferred qualifications

• Networking experience: configuring and troubleshooting switches, firewalls, Wi-Fi access points,

VLANs, DHCP, DNS, and VPN.

• Experience with Intune or another MDM, and with Apple Business Manager.

• Experience with email security tools such as Microsoft Defender for Office 365, and with SPF,

DKIM, and DMARC.

• Experience in a small business or multi-company environment where you were a primary IT

contact.

• Scripting or automation with PowerShell or Microsoft Graph.

Benefits

PTO, Medical, Health, Dental

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Aureate's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Aureate's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Aureate's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.