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Analista de Onboarding Pleno

AUTOMOVEIS CONFIAVEIS LTDA

Where
Curitiba, PR, Brasil
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Your applicationOpen nowAnalista de Onboarding PlenoAUTOMOVEIS CONFIAVEIS LTDA · Curitiba, PR, Brasil
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AUTOMOVEIS CONFIAVEIS LTDA's own form.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted today

The posting

O Autoconf é uma empresa de tecnologia que entrega gestão independente, mais vendas e mais lucratividade através de um sistema de gestão completo direcionado ao setor automotivo de seminovos, permitindo que a loja seja estruturada com base em processos assertivos.

Se você se identifica com o ritmo de aceleração, com o comprometimento otimista e gosta de transformar desafios em oportunidades, queremos te conhecer!

Atribuições:

  • Realizar reuniões de boas-vindas, treinamentos técnicos e operacionais por vídeo-chamada com os clientes;
  • Adaptar estratégias conforme perfil do cliente, sem comprometer o andamento da jornada e mantendo o controle de indicadores;
  • Manter relacionamento com os clientes via whatsapp para auxiliar no processo de adoção;
  • Desenvolver autonomia nos clientes ao direcionar dúvidas técnicas ao suporte;
  • Garantir a satisfação e engajamento do cliente durante o onboarding;
  • Realizar apoio interno à equipe de Onboarding nas dúvidas técnicas e resolução de problemas;
  • Identificar necessidades, apresentar e negociar produtos de expansão para o cliente em fase de adoção;
  • Absorver conteúdo via playbooks, assim como deve propor melhorias em processos e abordagens;
  • Monitorar indicadores de implantação (health score, engajamento, progresso, prazos);
  • Atuar de forma preventiva para mitigar riscos de churn ou atraso;
  • Conduzir controle de objeções na jornada de implantação e garantir a fidelização;
  • Manter registros atualizados no CRM e sistemas internos de acompanhamento;
  • Trabalhar com times internos (produto, suporte, vendas, etc.) para resolver entraves e repassar feedbacks estruturados;
  • Garantir entregas dentro do prazo esperado, com qualidade e satisfação.

Requisitos:

  • Conhecimento e familiaridade com CRMs (Hubspot);
  • Experiência prévia em gerenciamento de carteira de clientes em fase de implantação;
  • Proatividade e curiosidade;
  • Mentalidade voltada à resultados;
  • Comunicação verbal clara e objetiva;
  • Senso crítico e senso de urgência;
  • Adaptabilidade;
  • Didática.

Se liga aqui que tem muita coisa boa!

  • Salário fixo + comissionamento
  • Plano de Saúde sem coparticipação (extensivo a dependentes)
  • Plano Odontológico
  • Plano de Academia com TotalPass
  • Convênio com faculdades e colégios de inglês
  • DayOff no mês do seu aniversário
  • Horário de trabalho: Segunda a sexta 40 horas semanais
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