Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours ago

Customer Success Manager

Aveni15 open roles

Where
United Kingdom
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerAveni · United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Aveni's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Aveni postings stay open a median of 4 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.1%30 days
This job: posted 6 hours ago

Aveni median: 4 days open

The posting

Customer Success Manager

Do you love building relationships, running a tight process, and seeing clients get real value from technology?

We’re looking for Customer Success Managers to help our clients, mainly UK wealth managers, adopt Aveni Assist and Aveni Detect and achieve measurable results. Our products are used by thousands of advisers inside each client organization, so this is customer success at scale—not just running QBRs.

ABOUT AVENI

Aveni is an award-winning technology company. We build real, production-ready agentic systems that reshape how banks, advisers, and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. Combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience, we use the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.

ABOUT THE ROLE

You’ll own a portfolio of client accounts post-sale, acting as their primary point of contact and ensuring Aveni consistently delivers against their strategic goals. Working closely with our Enablement and Implementation teams, you will drive adoption across large user bases, run structured performance reviews, and identify expansion opportunities.

Note: We currently have two openings for this position.

WHAT YOU’LL BE DOING

- Know your clients: Deeply understand each client’s business model, operational goals, and key challenges.

- Be the main point of contact: Handle client requests and concerns quickly, professionally, and proactively.

- Drive product adoption: Track usage analytics across thousands of active end-users, spot engagement gaps, and partner with the Enablement team to close them.

- Run a repeatable process: Execute and refine our CS playbooks to ensure every account receives a high-quality, consistent experience.

- Review performance: Lead regular check-ins and Executive / Quarterly Business Reviews (QBRs) that demonstrate tangible value, ROI, and progress.

- Grow accounts: Identify potential expansion and upsell opportunities, collaborating closely with our commercial team.

WHAT WE’RE LOOKING FOR

ESSENTIAL EXPERIENCE & SKILLS

- Proven experience as a Customer Success Manager within a B2B SaaS business.

- A structured, clear, and repeatable approach to account management and process execution.

- Demonstrated experience with software products utilized by large, distributed end-user bases.

- Strong rapport-building, executive presence, and communication skills from the initial interaction.

- Highly ambitious with a desire to continuously learn, adapt, and progress your career in a fast-paced environment.

- Willingness and flexibility to travel regularly to client sites across the UK.

NICE TO HAVE

- Experience working with wealth management, financial planning, or wider Financial Services clients.

- Prior background in a high-growth scale-up or start-up environment.

- Hands-on involvement in commercial renewal or account expansion conversations.

WHY JOIN AVENI?

We offer an innovative, collaborative environment built on shared success and continuous growth:

- Remote & Flexible Working: Remote-first culture across the UK, with access to co-working spaces.

- Generous Leave: 34 days holiday plus your birthday off (inclusive of bank holidays).

- Shared Ownership: Share options scheme so everyone succeeds together.

- Health & Wellbeing: Private medical and dental care, life insurance, income protection, and a 24/7 Employee Assistance Programme (EAP).

- Retirement: Matched pension contribution up to 5%.

- Continuous Growth: Personal development support, cycle-to-work scheme, and retailer discount perks.

JOIN US IN MAKING A DIFFERENCE

At Aveni, we believe that diversity drives innovation. We’re committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. We know that some candidates only apply when they meet 100% of the criteria, but if you're excited about this role and believe you'd be a great fit, we’d love to hear from you anyway.

Apply now to join us on our mission to transform the financial services industry through AI.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Aveni's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Aveni's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Aveni's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.