The posting
About Us
AVTEL is an electronic security systems integrator and a member of the SECOM Group, dedicated to keeping customers safe through innovative security solutions and project consulting services. We deliver high-quality, cost-effective integrated security systems across multiple markets, supported by strong project execution and exceptional customer service.
About the Role
The APAC Technical Coordinator will work with the Operations, Bid, CAD and BIM teams to ensure the timely and accurate creation of drawing packages and to support Sales, Estimation, Projects and Service functions across the group.
You will provide guidance to the CAD team and coordinate and manage drawing and design coordination case requests. You will also collaborate with various departments to support the delivery of services to both internal and external customers.
The role requires strong organisational skills, technical expertise, excellent communication skills, a methodical approach to work, teamwork and a commitment to delivering exceptional customer service. A solid understanding of Bluebeam software and design principles would be beneficial.
Key Responsibilities
- Attend internal Bid Reviews and Project Handover meetings.
- Conduct technical reviews of Sales Orders and all associated project paperwork.
- Clarify project scope, acceptance criteria, priorities, requirements and deliverables.
- Undertake detailed system design, including the provision of outline scopes of work, equipment schedules and drawing packages.
- Work with Project Coordinators to ensure Sales Orders reflect the final system design.
- Coordinate centralised and external CAD resources and resolve resource constraints to ensure project objectives are met.
- Proactively identify and communicate risks that may affect project timelines, specifications, budgets and outcomes, working with relevant stakeholders to develop mitigation options and contingency plans.
- Collate as-built drawings and Operations & Maintenance (O&M) documentation.
- Provide technical support throughout the lifecycle of each project, including internal handover to the Service team.
- Provide technical support across Sales, Operations and Service teams.
- Conduct QA/QC checks on drawing packages prior to issuing them to clients.
- Meet assigned expectations for the timely completion and quality standards of all technical support activities.
- Maintain high customer satisfaction ratings that meet company standards.
- Maintain accurate and detailed documentation and reporting across all support functions.
- Ensure quality of delivery through consistent communication, effective risk mitigation and issue resolution.
- Collaborate with AVTEL employees to support business objectives and drive improvements in productivity and service outcomes.
- Take the lead by confronting and owning issues promptly and taking appropriate action.
- Maintain in-depth knowledge of AVTEL's security solutions, design requirements and installation standards applicable to business requirements.
Who You Are
- Proven experience working with a support team in a technical environment, preferably with experience supporting CAD, BIM and/or technical coordination.
- Strong understanding of engineering principles, design standards and implementation practices, preferably within integrated security systems, although industry-specific experience is not essential.
- Strong technical skills and knowledge of electronic integrated security solutions would be advantageous.
- At least 2 years' experience in technical support and coordination roles, with a clear understanding of the end-to-end process and what drives effective and timely case resolution.
- Professional certifications in CAD or design engineering would be preferred.
- Good computer skills, including Microsoft Office applications such as Word, Excel, PowerPoint, Microsoft Project and Outlook.
- Ability to communicate effectively in English, both verbally and in writing, to coordinate with regional teams and communicate technical information to relevant stakeholders.
What You'll Bring
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
- Shares knowledge and information at the right time with the right people.
- Strong organisational and prioritisation skills, with the ability to manage multiple responsibilities, work under pressure and meet challenging deadlines in a fast-paced environment.
- Effectively interacts with clients to maintain confidence in AVTEL.
- A collaborative and considerate team player who works effectively with people from diverse backgrounds, cultures and working environments across different geographical locations.
- Ability to delegate wisely, giving others the opportunity to act and make decisions, develop their capabilities and build confidence.
- A creative thinker who addresses issues affecting customer, employee and partner relationships.
- Effective decision-making skills, making timely decisions with available information.
- Acts with integrity and is trusted.
- Abides by the ethics, culture and values of the Company.
- Drives improvement and creates or re-engineers processes.
- Completes required training and development objectives within the assigned timeframe.
Work Arrangements
- Fully onsite at our office in Ubi
