Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Customer Service Executive

bacardi141 open roles

Where
Tultitlan
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Executivebacardi · Tultitlan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bacardi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. bacardi postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 5 days ago

bacardi median: 11 days open

The posting

Título del puesto: Customer Service Executive Área/departamento: Supply Chain | Customer Service

Localidad: Tultitlán

La posición está orientada a la atención y gestión de clientes en estrecha colaboración con los equipos comerciales, proporcionando soporte en las operaciones diarias, el seguimiento de pedidos, la gestión de consultas y la resolución de incidencias. Buscamos una persona con habilidades de comunicación, organización y orientación al cliente, idealmente con experiencia en entornos comerciales B2B. No buscamos Servicio al Cliente de Call Centers.

OBJETIVO DEL PUESTO

El Representante de Servicio al Cliente (CSR) es responsable de garantizar el procesamiento diario de pedidos, asignación de inventario, impulsando el mejor nivel de servicio al cliente de su clase, manteniendo métricas de rendimiento mediante el uso de procesos estándar y mejores prácticas. Siendo un facilitador, se espera que el CSR brinde atención y servicio al equipo comercial y distribuidores en México, para eficientar la cadena de suministro y ayudar en la solución de situaciones y necesidades que se presenten en la operación.

PRINCIPALES RESPONSABILIDADES

  • Ingreso en SAP de Pedidos de Clientes (Manuales).
  • Validación de precios y códigos con error de pedidos ingresados en SAP (manuales y automáticos).
  • Validación de Buzón de Errores en SAP (SBWP).
  • Generación de Allocation (asignación de stock) en SAP de clientes de canal mayoreo y moderno.
  • Notificación de códigos que presenten riesgo de stock a planning y área comercial, para definir planes de acción.
  • Validación y mejora de indicador OTIF (On Time - In Full) mediante el análisis de reporte BOA.
  • Colaboración en reuniones comerciales (control room) para exponer casos de riesgo, dar respuesta a solicitudes especiales, visualización y avance de presupuesto mensual.
  • Generación y envío de reportes (Ingresos, Pedidos Bloqueados) a dirección y equipo comercial.
  • Seguimiento a incidencias reportadas con cliente (código cambiado, rechazo en descarga).
  • Autorización y/o validación de Rechazos de Cliente reportados a Solistica.
  • Atención y direccionamiento de Quejas y Reclamaciones de clientes.
  • Timbrado en Edicom de facturas con algún error.
  • Limpieza de Buzones VFX3 y VF04.
  • Análisis y generación de descuento autorizado (collaborative discount/eficiencia logística).
  • Validación y generación de Notas de Crédito por Rechazos y Devoluciones.
  • Impulsar la excelencia operativa y mejorar las asociaciones centradas en el cliente.
  • Ser backup como equipo de trabajo.
  • Implementación de estrategias para lograr la facturación y entrega de producto para clientes a nivel Nacional
  • Comunicación efectiva con ventas, planeación, Solística (logística) y almacén para cumplir expectativas del cliente.

Educación Mínima: Licenciatura en Administración de Empresas y/o carrera afin

Idiomas: Inglés intermedio

Experiencia mínima de 2 años en Logística y Customer Service

Experiencia deseable en SAP & BI Herramientas ERP

Microsoft Office

Conocimientos de Sistema Ambiental de Seguridad y Salud Ocupacional:

Sistema de gestión Integrado (ISO 9001, 14001, OHSAS 18001, HACCP)

SISTEMA DE MEDIO AMBIENTE, SEGURIDAD Y SALUD OCUPACIONAL

Responsabilidad:

Conocer sobre los aspectos ambientales y riesgos laborales de su área y puesto de trabajo, participar activamente en la capacitación sobre dichos aspectos y riesgos, cumplimiento de los procedimientos aplicables en materia de Seguridad, Salud Ocupacional y Medio Ambiente.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan

Health & Wellbeing

  • Medical, Critical Illness, and Life Insurance
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against bacardi's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on bacardi's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    bacardi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.