The posting
About the Role
This role serves as the face of Backland. You’ll welcome guests, handle front desk duties, assist other departments, and support guest services.
What You’ll Do
- Welcome and assist guests
- Handle guest questions, concerns, and special requests
- Answer the phone and make reservations
- Make judgment calls with confidence and care
- Maintain cleanliness of the lobby area
- Assist other departments as needed
- Setup and maintain continental breakfast
What We’re Looking For
- Natural leadership through calm presence
- Exceptional service instincts
- Ability to make thoughtful decisions independently
- Strong communication and situational awareness
- Comfort being accountable for the guest experience



