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Open nowPosted 237 days ago

ASP Operations Manager

bambulab/experienced381 open roles

Where
Frankfurt, Hesse, Germany
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Your applicationOpen nowASP Operations Managerbambulab/experienced · Frankfurt, Hesse, Germany

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11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 237 days ago

The posting

  • Manage the day-to-day operations of the ASP (Authorized Service Partner) network across the EMEA region;
  • Monitor ASP service performance, process execution, and issue resolution to ensure stable and consistent service delivery;
  • Act as a key coordination and execution owner between HQ strategies and regional implementation;
  • Identify service risks and operational bottlenecks based on ticket data, service metrics, and partner feedback, and drive improvement initiatives;
  • Collaborate cross-functionally with Technical Support, Quality, Logistics and Sales teams to enhance the overall service experience;
  • Share key service insights and operational updates with Sales to support customer communication and business development.

Languages - Excellent English communication skills (written and spoken) - German or other European languages are a plus Experience & Industry Background - 3-6 years of experience in after-sales service operations, service partner management, or ASP-related roles - Solid understanding of B2B after-sales service scenarios, including service operations, repair, technical support, and partner/ASP management - Industry background in hardware, equipment, or durable consumer products is preferred (e.g. 3D printing, industrial equipment, automation, consumer electronics, mechanical or mechatronic products) Skills & Competencies - Strong process and project management mindset, capable of supporting multi-country and multi-service-mode operations - Data-driven and analytical, able to identify issues and drive improvements through service and operational data - Ability to independently manage day-to-day operations of service partners at the regional level, including process execution, issue escalation, and cross-functional coordination

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