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Open nowPosted 182 days ago

西语客服

bambulab/experienced381 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now西语客服bambulab/experienced · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/experienced's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 182 days ago

The posting

岗位职责 1、通过在线工单、邮件、聊天等渠道，高效处理西语客户的售后咨询、产品技术问题及投诉； 2、快速消化日益增长的工单量，保障响应时效与解决质量； 3、与物流、电商、技术等内部团队协作，推动复杂问题闭环； 4、整理西语市场的高频问题，输出 FAQ、活动说明及服务文案； 5、持续反馈用户侧真实问题，协助优化服务流程与话术体系。

必要条件 1、西班牙语熟练，能独立进行线上书面沟通（墨西哥/拉美口音接受度佳）； 2、1年以上线上客服工作经验，有电商平台售后处理经验； 3、对消费电子/科技类产品有基本理解，能快速学习产品知识； 4、抗压能力强，在高工单密度下仍能保持服务品质。 加分项 1、有在拉美国家留学或生活经历； 2、有 Amazon、Mercado Libre 等跨境平台客服经验； 3、具备基础数据分析能力，能自主追踪工单数据并提出改善建议。

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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