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Open nowPosted 742 days ago

呼叫专员（武汉）

bambulab/experienced383 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen now呼叫专员（武汉）bambulab/experienced · Wuhan, Hubei, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/experienced's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 742 days ago

The posting

1.专业接听：负责接听客户的来电，提供专业的咨询和技术支持，确保客户在使用产品或服务时遇到的任何问题都能得到及时有效的解决方案。 2.规范记录：遵循公司的标准操作流程，详细记录客户的咨询内容和需求。对于复杂或紧急的问题，及时升级工单，确保问题能够得到更高级别的关注和处理。 3.主动外呼：主动进行电话外呼和回访，针对客户工单、售后服务单和投诉案件进行跟踪，确保每一位客户的关切都得到回应，并对服务结果进行满意度确认。 4.反馈汇总：积极收集和整理客户的问题和建议，及时将这些宝贵的反馈传达给相关部门，以便不断改进产品和服务，提升客户体验。

1.良好的沟通技巧和服务意识，能够有效地与客户沟通和协商。 2.较强的语言表达能力和倾听能力，普通话标准流利。 3.问题解决能力和应变能力强，能够在紧急情况下快速反应和做出正确的决策。 4.大专及以上学历，有客户服务或呼叫中心工作经验者优先考虑。

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