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Open nowPosted 523 days ago

国内客服组长

bambulab/experienced383 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen now国内客服组长bambulab/experienced · Wuhan, Hubei, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/experienced's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. bambulab/experienced postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 523 days ago

bambulab/experienced median: 1 days open

The posting

1. 团队管理：负责团队日常管理工作，关注团队成员的绩效表现，协助成员达成绩效目标，建立积极高效的团队氛围，提升团队凝聚力与员工满意度。 2. 业务指导与培训：根据业务发展，建立知识库与标准话术库，及时组织内部培训与案例复盘分享，提升团队作业规范性与响应效率。 3. 服务质量监控：建立并完善服务质量监控体系，发现问题及时优化；收集分析客户反馈及投诉信息，协助制定改进措施；并跟进团队成员服务表现，定期输出服务质量分析报告。 4. 跨部门协作：与运营、市场、产品等相关部门保持良好沟通，确保客服团队对各项业务活动及时响应，并推动服务流程及系统优化，提升整体服务效率和用户体验。

1. 大专及以上学历，客户服务、管理类相关专业优先； 2. 具备2年以上客服工作经验，有管理或小组带领经验者优先； 3. 熟悉客户服务流程及常见系统工具，具备良好的问题处理与协调能力； 4. 具备较强的沟通表达能力、团队管理能力和培训能力； 5. 具备一定数据分析能力，能通过数据发现问题并提出改进建议； 6. 责任心强，抗压能力好，具备良好的服务意识与团队精神。

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