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Open nowPosted 123 days ago

韩语电话客服

bambulab/experienced383 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now韩语电话客服bambulab/experienced · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/experienced's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. bambulab/experienced postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 123 days ago

bambulab/experienced median: 1 days open

The posting

1、以韩语接听韩国用户来电，处理产品使用咨询、技术故障诊断、物流异常及退换货申请，通过工单系统跟进问题闭环； 2、准确记录用户反馈的产品故障信息，协同技术支持团队推进解决，全程跟进至关闭； 3、处理物流配送异常及退换货申请，在系统内完成受理与跟进； 4、系统性收集用户高频问题与痛点，定期汇总并反馈给对应业务团队，推动产品与服务改善。

必要条件 1、韩语 TOPIK 5级及以上，口语流利，能与韩国母语用户进行自然、准确的对话； 2、1年以上客服或技术支持经验，熟悉工单系统及服务流程； 3、具备基础的产品技术理解能力，能快速定位问题并给出清晰答复； 4、逻辑清晰，应变能力强，面对复杂或突发问题能冷静处理； 5、学习意愿强，能在业务快速扩张期高效完成产品知识ramp up。 加分项 1、有跨境电商客服经验，熟悉 Coupang、Naver 等韩国本土平台； 2、有3D打印、智能硬件或机械类行业经验/专业背景。

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    The review screen in CV Rocket: how each CV was read, round by round.

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