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Open nowPosted 239 days ago

呼叫组长

bambulab/experienced383 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen now呼叫组长bambulab/experienced · Wuhan, Hubei, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/experienced's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 239 days ago

The posting

1.团队管理：负责400客服团队的日常管理，包括人员招聘、培训、排班和绩效评估等，确保团队高效运作并提供优质服务。 2.客户服务标准及流程制定：根据电商业务需求，制定客户服务标准及流程，不断提升服务质量和效率 。 3.客服培训：定期组织客服人员进行产品知识、沟通技巧和服务意识等方面的培训，提升团队整体服务水平 。 4.客户关系维护：通过数据分析和客户反馈，优化客户服务方案，提升客户满意度和忠诚度 。 5.服务指标监控及优化：负责电商主要指标的落地的拆解和执行和达成，如满意度、平响、转化率。

1.大专及以上学历，机械相关专业优先 。 2.1年以上400团队管理经验，熟悉天猫、京东、抖音、拼多多等平台规则及电商运作流程，至少带领过10人以上400客服团队； 3.对客户服务理念有深入理解，具备良好的服务意识和服务态度； 4.具备较强的抗压能力，能够在高强度的工作环境下保持良好的工作状态； 5.具备优秀的领导能力和人格魅力，能够激发团队凝聚力，推动团队不断发展。

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