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Open nowPosted 423 days ago

在线技术支持负责人

bambulab/experienced381 open roles

Where
Wuhan, Hubei, Chinese Mainland
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Your applicationOpen now在线技术支持负责人bambulab/experienced · Wuhan, Hubei, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/experienced's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 423 days ago

The posting

1、团队建设和管理： ① 负责团队的日常管理，包括任务分配、排班调度、绩效评估及能力培养，确保团队高效响应客户技术问题，达成客户体验目标（如响应时效、解决率、客户满意度）。 ② 建立团队知识共享与协作机制，定期组织技术复盘会，推动经验沉淀与技能提升。 ③ 制定团队激励方案，提升员工积极性与稳定性，降低技术人才流失率。 2、技术赋能与标准化建设： ① 建立技术问题的分级处理机制（如普通咨询、紧急故障、系统性风险），优化应急响应流程，减少客户停机时间。 ② 搭建技术支持知识库，确保团队信息同步并提升一线问题自主解决率。 ③ 主导技术培训计划，包括新员工技能培训、新产品技术解读及行业前沿技术分享，提升团队专业能力。 ④ 优化技术支持流程（如工单流转规则、客户沟通模板），提升跨团队协作效率。 3、跨部门协作与流程优化： ① 主导解决客户端的重大技术问题，协调服务代表、产、研等部门快速定位根因并推动修复，确保客户业务连续性。 ② 联动研发、产品、测试等部门，推动技术问题的闭环管理，将客户反馈的共性技术痛点转化为产品优化需求。

1、本科及以上学历，机械、结构、机电、自动化、增材制造等相关工科专业； 2、5年以上带领技术团队经验，能够解决复杂技术问题；3D打印行业经验者优先； 3、擅长目标管理与团队赋能，能平衡技术深度与团队协作效率； 4、具备强沟通能力，能向非技术客户清晰解释技术方案，并推动问题闭环； 5、熟练使用数据分析工具，通过数据优化支持策略。

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