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Open nowPosted 237 days ago

Technical Support Leader

bambulab/experienced381 open roles

Where
Frankfurt, Hesse, Germany
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Your applicationOpen nowTechnical Support Leaderbambulab/experienced · Frankfurt, Hesse, Germany

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 237 days ago

The posting

  • Provide technical leadership and coordination for complex technical support cases across the EMEA region
  • Prioritize tickets and support escalation and resource allocation decisions
  • Deliver technical guidance and coaching to the regional support team
  • Act as the key interface between regional support teams and the headquarter
  • Analyze support data to drive continuous improvement

Languages - Excellent English skills (written and spoken) - German or other European languages are a plus

Experience & Expertise - 5-8 years of experience in technical support or technical service roles, supporting both B2C and B2B scenarios - Experience with complex hardware or mechatronic products; knowledge of 3D printing or related technologies is a plus - Strong technical leadership and coordination skills

Working Style & Personality - Structured, analytical, and solution-oriented mindset - Strong communication skills in an international environment - Team-oriented with the ability to provide technical leadership

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