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Open nowPosted 441 days ago

wiki平台负责人(toC知识库负责人)

bambulab/global104 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen nowwiki平台负责人(toC知识库负责人)bambulab/global · Shenzhen, Guangdong, Chinese Mainland
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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 441 days ago

The posting

1. 规划搭建TOC端的wiki知识库,设计知识分类架构、内容标准及更新机制,整合碎片化知识。 2. 统筹知识库内容策划、撰写、审核与更新,覆盖产品相关核心内容,确保内容准确时效、适配用户需求。 3. 运营优化wiki平台,监控用户使用数据,优化检索策略,有效利用AI工具,推动知识库智能化升级。 4. 联动跨部门建立沟通机制,同步相关信息、开展客服培训,收集反馈优化知识库。 5. 跟踪行业最佳实践,引入先进方法工具,优化知识库运营模式,打造优质知识服务平台。 6. 负责知识库团队管理,统筹跨部门协作事项,确保各项工作高效落地。

1. 本科及以上学历,3年以上TOC端知识库相关工作经验,智能硬件等相关行业经验优先。 2. 具备优秀的内容策划、文字表达能力,能将技术细节转化为通俗内容,可独立搭建知识库。 3. 熟练掌握wiki运营工具及办公软件,具备基础数据分析能力。 4. 具备用户思维、责任心及细节把控能力,跨部门沟通协同能力强,适应快节奏工作。 5. 英语听说读写流利,学习能力强,能快速掌握公司产品及行业动态。

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