The posting
Job Description
Salary Range: $90,900.08 to $128,800.00 per annum
Reports to: Assistant Director, Digital Services
Union/Excluded: Excluded
Security Screening: Required
Job Type: Regular full time
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.
We are seeking a Delivery Lead to join our Digital Services team in Victoria, British Columbia, Canada.
As the Delivery Lead you will monitor and explore new digital technology trends, foster innovation, communicate business unit needs and serve as a client advocate for products and services offered by the ITS division. You will oversee and guide complex digital initiatives, manage business and technical resources to ensure smooth integration of new systems with internal systems and applications. You will lead multi-disciplinary delivery teams and collaborate with service providers, project managers, and technical leads.
Ideal Candidate: Experience with Cloud ERP
Hybrid Work Model
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area.
Responsibilities
- Oversees and guides multi-disciplinary teams to deliver and improve digital products, resolve technical challenges, and ensure effective execution of IT programs.
- Manages product roadmaps, monitors progress and risks, and ensures alignment with organizational priorities.
- Supervises staff, assigns work, evaluates performance and manages resource needs
- Consults with senior leaders to enhance responsiveness and satisfaction with ITS services.
- Collaborates with service providers and project managers to achieve organizational and Pension Board objectives.
- Advocates for client needs through relationship-building and providing strategic input.
- Works with cross-functional teams to prioritize system improvements and influences stakeholders on product direction.
- Stays current on BCPC system trends to inform decisions and strategies.
- Gathers diverse user requirements and ensures the integration of new systems with existing applications.
- Develops expertise in clients’ visions and business priorities to better support their needs.
- Explores technology opportunities, monitors project timelines, and helps establish policies and standards for client satisfaction
Qualifications
Must have
- Degree or diploma in computer science, engineering, or related discipline and three years of recent (within five years), related experience. An equivalent combination of education and experience may be considered.
- Experience leading and supervising IT professionals including recruitment, coaching, motivating, guiding, and supporting development, and evaluating and managing performance.
- Experience leading IT initiatives of large scale and complexity that have multiple delivery components.
- Experience in business planning, contract management, and financial management.
- Experience providing operational IT support for enterprise applications (e.g., Incident Response, Request Fulfillment, Impact Analysis).
Nice to have
- Preferably two years of experience working in an ERP cloud environment
- Relevant training or certification related to Agile methodologies, frameworks, and practices (e.g., Scrum, Disciplined Agile).
- Experience working in an agile, digital product-focused development environment, iteratively creating and improving digital products and services.
- Relevant training or certification in IT Service Management (e.g., ITIL).
- Background in Quality Assurance within a Software Development environment, including but not limited to Tooling, Methodology, resourcing and modernizing the QA practice to align with strategic business goals.
Knowledge, Skills and Abilities
- Proven client relationship and vendor management skills
- Demonstrated leadership skills with an ability to motivate and influence staff and project members in a changing environment
- Proven success in managing a business area including managing operations and budgets
- Demonstrated ability to manage needs of multiple stakeholders through prioritization, negotiation and effective communications
- Demonstrated leadership to successfully deliver digital products or service; successful design, delivery and ongoing management of high-quality services which maximizes opportunities offered by digital technology
- Expertise in analyzing and using data to design and continually improve digital services to fully meet stakeholder needs in a convenient and straightforward way
- Proven ability to challenge and remove barriers to product delivery
Application requirements
Cover letter: Please do not submit a cover letter; it will not be reviewed.
Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.
Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.
The posting will remain open until it is filled. Resume review will begin on March 30, 2026, and Interviews will begin on April 10, 2026.
Diversity & Inclusion:
BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.
We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at [email protected].
Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at [email protected].
About Us
BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees.
One in eight BC citizens is a member of one of the five pension plans we serve.
Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.
The Information and Technology Services (ITS) division is responsible for delivering professional, highly available, and secure information services that allow the business to operate and transform.
Within ITS, the Digital Services branch helps clients achieve their business objectives by leveraging the most appropriate IT solutions. The branch is a trusted partner that empowers business-driven innovative enabled by technology, with a mission to deliver high-quality analysis and digital consulting services.
The branch is comprised of cross-functional service delivery teams committed to effective and efficient digital service delivery, within three practice areas: Digital Consulting & Design, Quality Assurance, and Production Support.
