Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 hours ago

Supv, Consumer Loan Sales

BCU12 open roles

Where
Vernon Hills, IL, 340 N Milwaukee Ave, Vernon Hills, Illinois, United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupv, Consumer Loan SalesBCU · Vernon Hills, IL, 340 N Milwaukee Ave, Vernon Hills, Illinois, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BCU's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 23 hours ago

The posting

SALARY This position has a base salary range of $72,000.00 - $108,000.00 USD Annual . This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.   Summary Lead, coach and develop Inbound Consumer Loan representatives to achieve sales, service and quality goals that improve members' financial well-being. Build a team that takes ownership of its work, resolves routine issues within established authority, and collaborates effectively with internal and external partners.   Role and Responsibilities

Train, coach and develop staff through clear expectations, ongoing feedback, career development plans and annual performance reviews. Address performance concerns promptly and hold employees accountable for sales, service, quality and conduct standards. Build representatives' independence by holding them accountable for timely follow-up, accurate documentation and correction of their errors. Mitigate escalations by providing guidance and resources while keeping work with the representative responsible. Cultivate a sales and service culture focused on identifying and meeting members' financial needs. Partner with the Sales Effectiveness Manager on sales coaching and development, reinforce agreed behaviors, and follow through on individual action plans. Monitor member feedback to identify service trends, coach staff and improve member satisfaction and Net Promoter Score (NPS) for the Inbound department. Establish and monitor sales, service and quality standards and develop action plans to achieve monthly and annual goals. Review performance reporting and incentive calculations for accuracy. Manage staffing, scheduling, work allocation and workforce administration to maintain service levels and support sales performance. Oversee consumer loan sales process, including completion of applications, member follow-up procedures, appropriate cross-selling and maintaining high service levels. Maintain a high level of quality by continuously improving processes and procedures using appropriate measurement tools, identifying opportunities, validation/testing and implementation. Guide representatives in applying products, policies and procedures, exercising judgment within their authority, and resolving routine issues. Manage complex or sensitive escalations and involve appropriate partners when additional expertise or authority is required. Ensure compliance with all relevant laws and regulations. Build effective relationships with branches and other internal partners, including the Centralized Sales Program (CSP). Clarify handoffs, communicate partner roles and decisions, and work together to resolve issues and improve support for members and representatives. Manage or coordinate assigned outside business partner relationships directly related to loan sales, including insurance and call center support. Ensure appropriate quality standards and performance measures are in place for partner relationships.

  Qualifications and Education Requirements

BA or equivalent work experience required. Minimum of three years of relevant experience in customer service, sales, operations or a related field. Demonstrated leadership and coaching skills, including setting expectations, delivering direct feedback, addressing performance concerns and following through on commitments. Excellent written and oral communication skills, with the ability to explain decisions, listen to differing perspectives and handle difficult conversations professionally. Experience in financial services, consumer lending or sales is preferred. Strong learning agility, with the ability to quickly learn lending products, systems and policies, apply feedback, and adapt to changing priorities. Demonstrated ability to build employee ownership, exercise sound judgment and use performance data to guide decisions and improvement. Strong collaboration skills, with the ability to understand partner needs, resolve disagreements constructively and follow through on shared commitments.

 

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against BCU's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BCU's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BCU's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.