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Open nowPosted yesterday

Assistente de Sucesso do Cliente

BELA FLOR COMERCIO DE FLORES RIO PRETO LTDA

Where
São José do Rio Preto, SP, Brasil
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Your applicationOpen nowAssistente de Sucesso do ClienteBELA FLOR COMERCIO DE FLORES RIO PRETO LTDA · São José do Rio Preto, SP, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BELA FLOR COMERCIO DE FLORES RIO PRETO LTDA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted yesterday

The posting

Assistente de Sucesso ao Cliente

Principais responsabilidades:

  • Realizar atendimento aos clientes por diferentes canais de comunicação, como telefone, WhatsApp, e-mail, chat e, quando necessário, presencialmente.
  • Prestar suporte e esclarecer dúvidas relacionadas a produtos, pedidos, entregas, processos e serviços da empresa.
  • Acompanhar a jornada do cliente, garantindo um atendimento cordial, ágil e eficiente em todas as etapas.
  • Registrar, classificar e acompanhar solicitações, reclamações e ocorrências nos sistemas internos, assegurando a atualização das informações e o histórico dos atendimentos.
  • Realizar a tratativa inicial de reclamações, avarias, devoluções, trocas e divergências relacionadas aos pedidos.
  • Atuar em parceria com as áreas de Comercial, Logística, Expedição, Financeiro e Qualidade, buscando soluções para as demandas dos clientes.
  • Acompanhar processos de logística reversa, coletas e devoluções de mercadorias, mantendo o cliente informado sobre o andamento.
  • Apoiar ações de retenção, recuperação e fidelização de clientes, contribuindo para uma experiência positiva e para o fortalecimento do relacionamento com a empresa.
  • Monitorar os prazos de atendimento e retorno aos clientes, garantindo o cumprimento dos padrões e indicadores da área.
  • Identificar situações recorrentes, dificuldades e oportunidades de melhoria nos processos, contribuindo para a evolução contínua da experiência do cliente.
  • Apoiar a elaboração e atualização de procedimentos, orientações e materiais de suporte para a equipe de atendimento.

Objetivo do cargo:

Contribuir para a satisfação e fidelização dos clientes, oferecendo suporte eficiente, resolutivo e humanizado, garantindo uma experiência positiva no relacionamento com a Bela Flor em todos os pontos de contato.

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  1. A CV for this posting

    Written against BELA FLOR COMERCIO DE FLORES RIO PRETO LTDA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BELA FLOR COMERCIO DE FLORES RIO PRETO LTDA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BELA FLOR COMERCIO DE FLORES RIO PRETO LTDA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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