The posting
Job title: Customer Service Representative – Will Call
Effective Date: 11/3/2026
Work Location: Food
Hours: 7:30 am to 4:00 pm
Division/Department: Customer Service
Reports to: Receiving Supervisor
n Full-time o Part-time
o Exempt n Non-exempt
Position Summary and Responsibilities: This position is one of direct contact with customers. This position has to be knowledgeable and aware of all products in inventory. Interact directly customers both in person and by telephone, to provide information in response to inquiries regarding products and services and resolve complaints.
Responsible for taking and entering orders at will call center in person, phone, computer and facsimile. Properly selects customers' orders and assist customers with loading product. Responsible for petty cash box. Compile all sales invoices and paid vouchers and balance on a daily basis. Return cash box to safe at end of the day. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. Must be able to handle large amounts of both incoming calls regarding products and in-person orders. Contact customers as needed regarding orders, additional products and services, in an effort to increase sales. May assist with contacting customers of DSR’s on vacation, etc. Research records in computer or hard copy files to retrieve information related to customers, vendors, or DSR's. Responsible for working up employee purchases and send to Payroll Clerk. Work up gas and charge tickets out of cash box, and send to Accounts Payable. Ensure U.P.S. orders are ready to go. Responsible for the up-keep of the customer service office. During non-peak times clean customer service area to ensure area is properly maintained. The Will Call office is one with public access therefore, must be maintained in a presentable manner. Document customer complaints, and forward to your supervisor for immediate resolution. Follow up to assure satisfactory resolution. Be knowledgeable of product lines, DSR schedules, delivery schedules, current promotions, and information needed to handle customer inquiries. Check product dates on each item for freshness. Check with Buyers and Management to see if any special cutting is required for the day. Responsible for maintaining list of team members who requested and been issued a key to the gate at the pond. Receive payment of $8.00 for key. Must possess and demonstrate a helpful, friendly, courteous, kind, and trustworthy attitude toward customers and co-workers. Serve as primary for processing Direct Mail Orders for shipment. Check Target Data Systems and Direct Mail Order website for orders to be filled. Match orders from Target to the DMO website. Print pack tickets for DMO and select orders to be packed. Place product in freezer for four hours. Begin packing process for DMO by selecting appropriate shipping containers and material, pull product from freezer location, place product and gel packs in appropriate shipping container, weigh each packed container, print shipping label and place on correct location of each shipping container, continue previous steps until all product to be shipped has been packed and labeled, run UPS end of day summary. Place all packed containers and summary report in assigned location for pick up. Take inventory of all packing materials to include Styrofoam coolers, boxes, gel packs, etc. On the morning following pick up, update and print all DMO invoices, attach invoices to signed UPS summary report, place in box to Accounts Payable. Properly dispose of empty product boxes, put away all unused shipping materials, clean and wipe down packing area, pick up and put away empty pallets. In performing this job, the employee will have access to highly confidential information of which must not be copied or shared with anyone other than those authorized by management. Disregard of this responsibility could result in disciplinary action including discharge and/or legal liability. Your ultimate responsibility is customer satisfaction and company profitability.
Education and/or Work Experience Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual should have knowledge of Microsoft Outlook Internet software; Order processing systems and Microsoft Word, Excel, Access, etc. Must have valid forklift license to operate all types of forklifts. High school diploma or general education degree (GED) required. One year experience and/or training in a Customer Relations position preferred. Must be familiar with keyboard and data entry.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to sit; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Occasionally must lift up to 80 lbs. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The company reserves the right to amend this job description as necessary at any time without prior notice.
