The posting
About Us
At Better Being Co. we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the healthcare industry.
Position Summary
The Operations Supervisor leads an assigned distribution team and is accountable for safe, accurate, and timely picking, packing, shipping, and related inventory work. This is an active floor-leadership role requiring regular observation of work, employee interaction, data-based labor decisions, coaching, problem-solving, and timely follow-through. This position also works with a warehouse management system (WMS) that uses interconnected rules to control carton selection, box and order compatibility, item and location eligibility, zone allocation, and inventory movement. Success requires more than basic system use. The supervisor must understand how these rules work together, recognize when system results do not appear correct, and investigate the cause before making changes.
Essential Responsibilities
- Maintain a visible presence in the operation; observe workflow, employee performance, procedure compliance, safety conditions, and developing backlogs.
- Understand and apply interconnected WMS rules and configurations to speak to how it effects downstream operations.
- Troubleshoot system and process issues recognizing when problems or workflow behaviors indicate an issue with item setup, location controls, cartonization, zone, inventory allocation, or other connected processes within the WMS
- Use workload and productivity data to determine staffing needs, balance labor across picking zones, packing, and shipping, and coordinate approved overtime when needed.
- Investigate order errors and recurring problems, identify contributing factors, implement practical corrective actions, and verify that actions are completed and effective.
- Anticipate how labor changes in one area will affect downstream work to prevent significant backlogs.
- Balance productivity flow, order completion, accuracy, service, and cost while maintaining safety, quality, and procedural requirements.
- Partner with Sales Operations through the established bi-weekly review process. Report the issue, contributing factors, corrective action, and progress toward reducing recurrence.
- Implement approved training and cross-training plans. Verify that employees can perform assigned work safely and correctly before documenting qualification as complete.
- Coordinate with inventory and other departments to remove barriers, correct inventory concerns, and complete orders.
- Lead practical 5S and process improvements and verify that improvements are sustained.
- Direct employees, assign work, communicate expectations, provide coaching, conduct trainings and address attendance, conduct, safety, procedure, and performance concerns. Initiate or recommend corrective action in accordance with company policy and in partnership with Human Resources when required.
- Organize and track assignments, employee matters, training, and corrective actions. Communicate risks or delays before deadlines and provide an effective shift handoff.
- Investigate unfamiliar problems using available data, procedures, systems, and resources. Act within assigned authority and escalate unresolved issues promptly with relevant facts and recommended next steps.
Leadership Expectations
- Accountability: Accepts responsibility for decisions, assignments, results, and personal learning; follows commitments through completion.
- Systems and Process Learning: Takes responsibility for learning and maintaining the detailed WMS and process knowledge needed for the role. Uses documentation, notes, data, testing, and available resources to investigate unfamiliar issues.
- Systems Thinking: Uses knowledge of interconnected WMS rules, cartonization, labor, inventory, systems, picking, packing, location controls, item controls, and shipping to consider downstream effects of changing any of these attributes.
- Judgment: Makes timely decisions using facts, data, procedures, and operational knowledge while considering the impact on other areas and supervisors.
- Respect: Provides updates without being prompted, communicates risks early, and closes the loop with affected groups.
- Collaboration: Addresses concerns promptly, consistently, and respectfully.
Required Qualifications
- Experience leading employees or coordinating team workflow in distribution, warehousing, fulfillment, manufacturing, or a comparable operating environment.
- Experience learning, retaining, and correctly applying complex system rules and interconnected operating processes. organizing and retaining detailed systems knowledge, use documentation effectively, and continue learning as system processes and configurations change.
- Experience adjusting labor or priorities based on changing workload in a fast paced environment.
- Ability to interpret operational data, investigate problems, and make timely decisions.
- Ability to coach employees, communicate expectations, document concerns, and follow through on commitments.
- Strong written and verbal communication skills and the ability to work across departments.
- Working knowledge of Excel or comparable reporting tools and the ability to learn company systems.
Preferred Qualifications
- Supervisory experience in a high-volume pick, pack, and ship operation.
- Experience with labor planning, warehouse systems, 5S, root-cause analysis, corrective action, or employee training.
Physical Requirements
This position works in an active warehouse and regularly requires movement throughout a large operating area, observation of workflow and safety conditions, communication with employees, and use of computers and company systems.
Our Benefits
Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include:
- Access to our Employee Health Clinic for your medical needs.
- Comprehensive Medical, Dental, and Vision Insurance coverage.
- Participation in our Family First Program, emphasizing work-life balance.
- 401(K) plan with generous employer match to help you plan for the future.
- Educational Reimbursement opportunities to support your continued learning and development.
- Wellness Incentives to promote a healthy lifestyle.
- Substantial product discounts, because we value our team members as customers too.
- Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.
For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.
This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
